Experience MasterMinds Symposiums

Do you feel a rapid pace of change underway in customer experience, employee experience, and partner experience (CX+EX+PX)? Over the past 3 years, I've sensed many new success factors in-play. To stay ahead of this tidal wave of change, executives and experts of all kinds are learning in faster ways. (Experts include seasoned executives, keynote speakers, authors, award winners and judges, certified experience professionals, and long-time CX/CS/EX/PX/Marketing practitioners.) We're letting go of popular old methods to meet newly discovered needs.

CX+EX+PX Strategy MasterMinds Symposiums may be your fastest and wisest way to elevate experience excellence. These symposiums are hands-on interactive events, for roll-up-your-sleeves customization of ClearAction’s success recipes, augmented with collective advice from the group. Based on success factors called out in my vast array of publications, I'm facilitating these sessions exclusively for executives and experts in 5 ways:

1. Chief Customer Officer MasterMinds: This is your fast-track to making strategic impact. What you learn here will cause your C-Team and Board to see your team as indispensable. In MasterMinds sessions: (1) Every participant explains the highlights and lowlights of their situation. (2) I will point out the commonalities and jump-start your progress in my world-class CX templates. (3) Birds-of-a-feather will join together for specific exercises. (4) Everyone will learn from one another in the lessons-learned sections. (5) I will guide your action plan and take-aways. (6) An individual coaching session is included, to be scheduled monthly. (7) A quarterly in-person retreat (also available partially via Zoom) allows in-depth guidance and action planning. Maximum 12 participants. Interested? Vote now on day of week and time of day for these sessions!
2. 90-Minute MasterMinds: This is a great way to experiment with the MasterMinds approach. You can attend weekly, or choose the topics and weeks you prefer. Open to the public on Thursday nights in the Americas (8-9:30 pm ET) and on Fridays worldwide (noon-13:30 Sydney, 10:30-noon ET, 16:30-18:00 Paris). Initial topics include North Star, Leadership, Team Sport, Financial Ratios, Strategic Pillars, Value, Silos, Expectations Personas, Maturity Roadmap, Annuities, Efficiency + Growth, Cross-Pollination. Minimum 3 participants and?maximum 9 participants per week. Interested? Register today at ClearAction.com/masterminds!
3. In-Person MasterMinds January 19-20 in Phoenix: CX+EX+PX Unicorn: Efficiency + Growth. An excellent way to jump-start 2023! You'll explore what CX+EX+PX efficiency is, and how it catalyzes growth. Then you'll learn how to embed CX+EX+PX criteria in growth strategies across your enterprise to nurture loyalty, efficiency, and sustainable gains. Maximum 12 participants. (See agenda below.) Interested? Reserve your spot at ClearAction.com/masterminds!
4. Private Executive CX+EX+PX Strategy Symposiums are customized to your goals.
5. Private CX+EX+PX Strategy Mentoring allows you to show what you're working on and get on-the-spot guidance to propel your success.

Phoenix Agenda:

Wednesday, January 18th: Arrive after 5 pm, backyard BBQ dinner.

Thursday, January 19th: 8 AM Catered breakfast & round-robin, 9 AM What is CX+EX+PX efficiency and how it catalyzes growth, 10 AM Birds of a feather, 11 AM Read-outs and templates, Noon Catered lunch, 1 PM XM Annuities, 2 PM Birds of a feather, 3 PM Read-outs and templates, 4 PM Applications, 5 PM Free time, 6 PM Dinner in Old Town Scottsdale.

Friday, January 20th: 8 AM Catered breakfast & round-robin, 9 AM What is CX+EX+PX growth & how it fosters loyalty, 10 AM Birds of a feather, 11 AM Scottsdale eatery, Read-outs & template, 1 PM Application, 2 PM Wrap-up, 3 PM Free time.

Saturday, January 21st: Sunrise hot air balloon ride (no-host option).

See You Soon?

I'm so excited to see you often in these symposium sessions! Many of you have followed my posts, articles, podcasts, webinars, courses, and presentations since 2008. If you're a fan, this is your opportunity to embed my advice as a way of life in your company.

Other Needs?

For aspiring experts and team-based learning, check out what's new at ClearAction.com: Experience Value Exchange, Customer-Focus Skills, Journey Map Facilitator Skills, CCXP Exam Course in English and Spanish and French, CX+EX+PX Leadership, C-Suite Guide to CX Growth, gift cards, and more.

Author?Lynn Hunsaker?is Chief Customer Officer at ClearAction Continuum, where she co-created the?Experience Value Exchange?as a game-changer for CX, CS, EX, PX and Marketing team capabilities.

Now it's your turn:

In what ways do we need to stay ahead of CX+EX+PX needs?