IT Experience Management insights and trends
How does IT Experience Management drive better decision-making?
Are you making IT decisions based on who is shouting the loudest? Or maybe your gut feeling??View this session and learn how you can measure IT's success, what the different types of organizational data are, and how experience data?is used at different levels of the IT organization.
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Better IT Decision-Making Through Experience Data and Insight
Experience data provides insights and informs decision-making for various IT and business roles. For example, CIOs, IT leadership, and business stakeholders take an “Overall IT” perspective. They need to understand the big picture of IT’s reputation, end-user experience, and the main issues. This blog explores how it helps in various roles, along with real-world examples.
PRODUCT
Introducing AI-powered Feedback Analysis?
Let's face it—extracting insights from thousands of free text comments can be tedious and time-consuming. Our data suggests large enterprises can spend up to 20 hours a week reading, organizing, and analyzing feedback!?
That's why today we're excited to announce the release of AI-powered Feedback Analysis on HappySignals.??
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领英推荐
End-User Personas are Changing; What About Your IT Support Capabilities and Targets?
Is your IT service desk treating every end-user in the same way? If it is, it needs to understand the benefits of personas and profiles. I’ll explain these next, but this blog isn’t about the need for personas and profiles. Instead, it’s about the fact that the average mix of these IT support profiles is changing, and IT service desks need to respond.
EVENT
SDI Event: Navigating the Future Of Service Desk Leadership
Join Sami Kallio's session at an SDI event on July 10 in Birmingham at Leonardo Royal Hotel to understand how experience data and insights will enable IT leaders to identify where people are unhappy and lose time to improve IT value for users and drive better business outcomes.
David Stewart - Breaking Free from Ticket Queue Silos
If your decisions or work impact the way IT support tickets are managed in your workplace, then this episode is for you. In this episode, David Stewart explores what his experience in IT has taught him about weaknesses in the current way of dealing with support tickets. He addresses the constraints of ticket queue silos, the challenges of prioritization, and the need for an improved approach to support ticket management.
Our favorite links this month