Expanding Access, Empowering Growth: How NCBA’s Branch Network Supports Sustainable Economic Development

NCBA’s commitment to sustainable development has taken a significant step forward with the publication of its Sustainable Development Impact Disclosure (SDID) report, a first-of-its-kind initiative by an African financial institution. This bold move reflects NCBA’s dedication to transparency, accountability, and measurable progress in its sustainability strategy. One of the UN Sustainable Development Goals (SDGs) the bank is addressing is Decent Work and Economic Growth, especially through its focus on financial inclusion via retail and digital banking expansion.

A key pillar in achieving this goal is NCBA’s strategy to increase its physical footprint across Kenya. While digital banking continues to revolutionize the financial landscape, in-person banking remains essential, particularly in underserved regions. In 2024 alone, NCBA expanded into new areas such as Githunguri, Limuru, Kitui, Homa Bay, and Kerugoya, ensuring that more people can access financial services conveniently and securely. This expansion enhances customer experience and boots local economic development by creating jobs, supporting businesses, and enabling entrepreneurship.

Branch openings play an important role in addressing regional financial disparities by making banking services more accessible to individuals and businesses that might otherwise be excluded. NCBA’s commitment to expanding county coverage aligns directly with its broader sustainability goals, ensuring that economic opportunities are not just concentrated in urban areas but are evenly distributed across the country. Increased access to banking services enables small and medium enterprises (SMEs) to thrive, thereby stimulating job creation and financial empowerment.

NCBA’s leadership in sustainable impact disclosure, coupled with its on-the-ground expansion efforts, sets a new benchmark for financial inclusion in Kenya. The SDID is a roadmap for action, demonstrating that sustainable development is not just about policies but tangible, measurable steps that uplift communities. By continuing to expand its reach, NCBA is only widening financial access and also ensuring that economic opportunities extend to all, creating a more inclusive and economically thriving society.

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