Exhibition local rules - respect please.
Hi there! I am passing by to share an experience that may be useful to all of us in exhibition market.
Usually we guest here in Brazil international companies managing clients stands and sometimes the client directly. Recently we lived a really sad experience guesting one company.
They shipped the booth to here, came with workers that no had work visa or at least speak English. The company just ask us to mount 01 structure. So, the most part of the setup should me done by them and no worries for us but...I tried uncountable times explain that here there is laws and documents that the company must present to atest the security of the structures and that some procedures are compulsory, without success.
They did not anything, they did not fill 01 form, they did not request the rangging points...a mass. The container and truck parked in front to site gate and expect that everything would be ready for them.
After days of massive mass: pieces that they did not have, tools, etc, they asked to change the height of the structure - just because she thought it was not so right as neighboor - but she had informed the height and we did acordingly. Third day of setup - we had 5 days- and acording recommentation from architect and supervisor I said NO. Exactly: NO, I will not do it. It is dangerous, there is no space to machines, there is documents to send and approve. The "client" did let me even sleep. I had to block her in Whatsapp because she asked me everything, including translation in stores, with her driver, etc.
She refused to undestand that there IS RULES. Besides this, all the payments of thousands of extra requests and even the ones that should be done in advance were done later. They asked for impossible discounts and promise pay everything after show. We asked them to pay everything from the balance or we would have to remove the furniture, suspend services, etc. Fortunatelly it worked, a kind of business blackmail to be paid (an absurd).
Why am I telling everything? To say: Brazil has rules, laws. Our company and our team will always follow it.
Thankfully, the most of our clients respect that and the ones of do not want to understand the rules of the game, we do not want as clients.
Get the tip! Thank you all!