Executive Housekeeper Distance Learning Course

The housekeeping department must provide a large and varied number of services each day. These include: cleaning in all areas, control of stocks, supplies and staff activities, communication with other departments, interaction with guests, checking of standards etc. It is vitally important to plan correctly so that the department can complete all tasks and services efficiently, according to standards, and within the necessary time frames.

Once tasks and activities have been planned, it is the responsibility of the Executive Housekeeper/ Housekeeping Supervisors/ Shift Leaders to check that the appropriate staff perform their duties correctly and at the right times. It is also important to control all housekeeping supplies and equipment to prevent loss, damage and theft. Effective management of these will help control costs (salaries, supplies, equipment) and will ensure that the department runs smoothly.

As the Executive Housekeeper, you need to organize staff and allocate rooms according to the type of cleaning to be done.

In this certificate course, you will learn how to effectively manage the Housekeeping Department, improve efficiency, guest satisfaction, housekeeping systems and manage the housekeeping budget.

This is a complete professional course for individuals who work or plan to work in the Housekeeping Department either as an Executive Housekeeper and those who are working towards being Executive Housekeepers in hotels, resorts, lodges and all other hospitality establishments.

In 3 months, you will become a phenomenal Executive Housekeeper. This is a distance learning course; we email you training material and assignments. No travel and accommodation expenses.

What Will You Learn on the Executive Housekeeper Course?

In this course, you will learn the following:

• To develop systems?and procedures that will achieve high cost efficiency and guest satisfaction.
• To supervise daily activities of staff so as to enable efficient and smooth operation of the housekeeping department.
• To implement laid down service standards regarding cleanliness, amenities and maintenance in guest rooms and public areas and ensuring adherence to these.
• To develop, manage and lead high performance housekeeping teams.?
• To monitor housekeeping staff and guest satisfaction.?
• To ensure and maintain highest standards of cleanliness.?
• To assist with cost control in all areas and to minimize wastage.?
• To co-ordinate the Front Office department on releasing guest rooms and special guest requests.?
• To complete room allocation and to deal with situations regarding staff.?
• To efficiently use and manage the inventory of supplies, linen, stationery and housekeeping equipment.?
• To ensure thorough and regular monitoring of GSTS and constant guest feedback, efficient and accurate service to all guests.?
• To ensure all SOPs / guidelines set for all processes / activities / situations?and followed (key control, lost and found procedure, etc.) by all means.?

What?Modules/ Topics?Does The Executive Housekeeper Course Cover?

Our Executive Housekeeper Course contains the following modules/ topics

1. Provide A?Housekeeping Service Within a Designated Area of Work
2. Maintain Housekeeping Service and Housekeeping Supplies
3. Maintain A?Clean Linen Supply
4. Maintain A?Secure Working Environment
5. Control Linen for External Laundry
6. Monitor Guest Satisfaction
7. Verbal Communication
8. Maintain An Effective Working Relationship With Other Staff Members
9. Management and Leadership

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