[Exclusive] The Whys and Hows of Implementing VAANI – One-stop-shop Omnichannel Contact Center Solution for Your Businesses

In the era of ever-changing customer demands, VAANI, our advanced contact center solution, is addressing the challenges posed by numerous industries. It is designed to mitigate potential issues such as delays in delivering excellent customer service, ineffective communication between agents and customers, an unfriendly user interface, etc.

Where businesses need timely support to skyrocket customer experience and sales, our customizable and agile contact center solution – VAANI , not only saves time and delivers quality performance but also ensures efficient business operations.

Need more reasons why to implement our omnichannel dialer solution, VAANI? Here they are!?

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The Whys of Implementing VAANI – the All-in-one CCaaS Solution

• Customizable and agile

Businesses need to adapt quickly to changing customer demands and provide personalized experiences to amplify organizational growth.

VAANI is a fully customizable, full-service call center solution that can be tailored to fulfill your needs. If you want to convey messages to a particular client, VAANI will assist you in the task.?

Moreover, VAANI offers customizable advanced analytics tools to monitor and measure customer interactions. This way VAANI aids in creating a seamless, professional presence in front of your customers by enhancing your brand image and allowing businesses to identify areas for improvement and optimize their operations.

Being customer-centric and customer-friendly, VAANI gathers feedback and insights from customers through various channels, such as reviews, social media, etc. That’s how VAANI focuses on your customer requirements within no time, saving costs and reducing workload.?

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Read more: How can VAANI – the virtual contact center solution – accelerate your business growth?

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• Cloud-based solutions

Structured by our professional developers and hosted in the cloud, VAANI takes all your worries regarding servers, PRI lines, internet-based lines, etc. as there is no need for businesses to worry about managing physical servers or investing in expensive hardware infrastructure.

The focus point is that our omnichannel dialer solution can hold a good number of agents at a particular time. This increases flexibility and scalability to cater to customers and meet the evolving needs of organizations without significant upfront costs.?

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• 24/7 support

These days, 24/7 support is crucial because it ensures that customers receive assistance whenever they want. It also allows businesses to provide a competitive advantage by being available when their competitors may not be.

Our top-level CCaaS solution offers self-service options, including AI chatbots and voicebots, such that your business can provide 24/7 support to your customers without any interruptions at minimal costs.?

By assisting customers whenever they need a helping hand through VAANI, you can attract them to come to you.

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• Omnichannel integration

Switching and communicating through multiple channels takes time and effort. Be it WhatsApp, Twitter, Instagram, LinkedIn, SMS, or Phone/Call app, VAANI offers the best-in-class omnichannel integration, helping you resolve customer queries effortlessly.?

Additionally, engage customers on a single dashboard to help reach customer satisfaction to a whole new level.?

Why only customers? Engage your teams via VAANI to work on thoughts and strategies. On VAANI, host regular team meetings to brainstorm ideas and review current processes of a particular department. Moreover, form cross-functional teams from different departments and engage them on VAANI to foster continuous development and improvement within an organization.

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Learn more: How is VAANI the ultimate contact center solution for your B2B company

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• Integrated Intelligent Knowledge Portal & Quality Management System

VAANI comes with an integrated Quality Management System and Intelligent Knowledge Portal , helping you work on crucial areas to upgrade customer services.?

With a few clicks, search all relevant information and assist your customer with an updated and crisp answer using Intelligent Knowledge Portal.?

Through QMS, understand agent interactions through thorough evaluations of data and reports, driving brand loyalty and making customers come back to you.??

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• Detailed call analytics

If you want a 360-degree view of real-time and historical call center activities, eDAS’s CCaaS solution, VAANI, is the best fit.?

No matter what level of sophistication your business demands, VAANI fulfills them all. Our dialer solution helps businesses identify agent performance, call center operations, and customer engagement levels.?

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• Campaign management with multiple dialing options

Every campaign needs a dialing mode that determines how and when the campaign places a call. VAANI offers you to run multiple campaigns with different dialing options.

In addition, the agent sees the information before dialing to connect to a live party. Previewing and monitoring campaigns are everyone’s cup of tea if you have our comprehensive contact center solution, VAANI.

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• Safe and secure

VAANI provides a secure and safe platform for clients to interact with their customers with the help of advanced security measures such as encryption and multi-factor authentication to protect client data and prevent unauthorized access.

Additionally, VAANI has a robust data privacy policy that ensures client information is kept confidential and is not shared with third parties without explicit consent.

• Potential cost savings

Having flexible and scalable pricing model, VAANI offers potential cost savings. Clients can pay for only the services they require and scale up or down as needed, reducing unnecessary costs.

Additionally, VAANI’s use of automation and artificial intelligence tools, such as inbuilt Intelligent Knowledge Portal and Quality Management System can help improve efficiency and reduce operational costs.

• Integration with popular CRMs

VAANI’s CRM integration enables agents to access customer data in real-time, enabling them to provide personalized support and resolve issues efficiently.

Moreover, VAANI’s analytics tools can help businesses gain valuable insights into customer behavior, allowing them to improve their CRM strategies and drive business growth.

• Training and support options

VAANI offers comprehensive training and support options for clients, ensuring that they have the necessary resources to succeed. Our omnichannel contact center solution provides ongoing support to clients, including technical assistance and access to a dedicated account manager. This ensures that clients have the support they need to achieve their business goals and maximize their ROI.

• Support remote and hybrid work environments

VAANI supports remote and hybrid work environments, providing clients with the flexibility to operate from anywhere. The cloud-based infrastructure allows agents to access the platform from any location, enabling them to work remotely or in a hybrid setting.

Additionally, VAANI enables seamless communication and coordination among remote teams, ensuring that agents can work efficiently and effectively regardless of their location. This makes our contact center solution an ideal choice for businesses that prioritize flexibility and remote work.

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The Hows of Installing VAANI – the Simple to Deploy Contact Center Solution

Once you have made up your mind to deploy VAANI at your premises, here’s what you need to do:

Step 1: Decide how callers can access your agents; whether you need an IVR, self-service, or 24/7 support.?

Step 2: Create agent IDs with their names and emails.?

Step 3: Define skill groups based on employee knowledge and permissions.?

Step 4: Define distribution systems, precisely dynamic real-time automated call distribution.?

Step 5: Next, explain your data format to your dialer and define the format.?

Step 6: Customer feedback is essential. Decide how to collect them.

With these steps in place, VAANI helps you streamline your contact center operations and deliver exceptional customer service.

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Final Words

By providing valuable insights into customer preferences, behavior, and activity, VAANI aids in amplifying your company’s CX. With VAANI’s detailed call analytics, you can identify and work on issues like understaffing, long hold times, and low first-call resolution rates.?

Moreover, you can co-create/re-design a better customer self-service solution by studying VAANI’s detailed reports. Primarily, with VAANI, every day feels more manageable at the call center!?

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Want to use VAANI – the robust contact center solution for free? Head here and try now!?

eDAS is a leading provider of digital automation solutions, offering cutting-edge Software-as-a-Service (SaaS) solutions to help businesses operate more efficiently. Their comprehensive array of products, solutions and services are tailored to meet each customer’s unique needs. eDAS has a strong presence in India, Africa, the Middle-East, the UK, and USA, and serves both enterprise and mid-market customers around the globe.?Their mission is to help customers simplify their business operations through digital transformation. They pursue this goal by utilizing the latest technologies and delivering uncompromised quality to achieve an improved customer experience, greater data exchange, enhanced security and process-oriented solutions.