Excitement Builds for Enterprise Connect 2025: What Are You Looking Forward To?
Enterprise Connect is just around the corner! From March 17-20, the brightest minds in customer experience innovation will converge in Orlando, and I couldn’t be more excited to be part of it. This year, I’m especially looking forward to meeting with customers, partners, and industry analysts to share ideas, discuss challenges, and showcase how NICE is redefining the future of customer service.
This year, we’re bringing something groundbreaking to the table: CXone Mpower.
We’re thrilled to share CXone Mpower, the next-generation AI platform for automated customer service. Built to automate customer service across workflows, agents, and knowledge, this powerful solution delivers true AI-powered customer service automation, empowering organizations to achieve new levels of efficiency and personalization.
It’s more than a tool—it’s part of The AI Power Shift: Redefining Customer Service, where automation meets intelligence to solve challenges faster and smarter than ever before.
Stop by Booth #911 to See It in Action Join us at Booth #911 to experience live demos of CXone Mpower and explore how it can transform your organization. Our team will walk you through how this solution simplifies processes, enhances agent performance, and delivers seamless customer experiences.
We’ll also be discussing automation strategies, AI innovations, and what’s next in customer service. Whether you're curious about CXone Mpower or just want to connect, we’d love to hear your thoughts.
Sheila McGee-Smith’s Panel: Always a Must-See One of the highlights of Enterprise Connect is Sheila McGee-Smith’s annual panel. It’s always an insightful discussion featuring industry leaders exploring the latest trends and future directions in customer experience. We’re excited to take part in this engaging conversation again this year.
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What Are You Looking Forward To? Enterprise Connect is more than a tech showcase—it’s a chance to connect, learn, and collaborate. What are you most excited to see or experience this year? Are there specific technologies, trends, or challenges you’re eager to explore? Let us know, and let’s make this event truly interactive and inspiring.
See You in Orlando! This year’s Enterprise Connect is shaping up to be unforgettable. From unveiling CXone Mpower Orchestrator to engaging in thought-provoking discussions, there’s so much to share and discover.
Join us in Orlando, and don’t forget to stop by Booth #911—we can’t wait to connect!
Sheila McGee-Smith Max Ball Simon Harrison Jim Lundy Blair Pleasant Justin Robbins Robin Gareiss Diane Myers David Myron Mila D'Antonio Derek Top Amy Stapleton Dave Michels Zeus Kerravala - What are the details on you sessions?
Principal Analyst of Customer Engagement at Omdia (Informa)
1 个月I’m also looking forward to learning, connecting, and sharing. My session will focus on agent stress/burnout and how AI could add to and minimize it.
Sales, Customer Success, & Revenue Growth Executive | Chief of Staff | People Leader | Transformation Agent | SaaS | AI | Global Alliances
1 个月I’m excited to hear about the collaborations between the various OEMS and hyperscalers/SF specifically focused on customer outcomes. Excited to network with new and old colleagues.
Customer Experience, Marketing & Technology Storyteller Director - Principal Analyst Forrester
1 个月Ent Con is old home week for me - always a highlight of the year. Since we are promoting out breakouts (or what have yous) - I'll be talking about where Gen AI is brining actual value to the CC and how to get your share.
Always looking forward to seeing everyone at the "biodome." My session will be on one of my favorite topics - user adoption and training. It will focus on Re-tooling Your Teams (and Users) for AI - what skills will be needed; best practices for IT and end user roles; and how to deliver the training and adoption programs for AI, etc. https://schedule.enterpriseconnect.com/session/re-tool-your-teams-and-users-for-ai/908892
Founder, CEO and Lead Analyst at Aragon Research.
1 个月I'm speaking on AI Agents and Agentic!