Excellent customer service comes as standard with Dawsondirect
Dawsondirect - truck and trailer sales
Great deals on used trucks and trailers - tractor units, rigids, trailers and all types of specialist vehicles.
In an age when business-to-business communication is all too often online and impersonal, customer service based on personal contact can be a breath of fresh air, setting one company apart from its competitors.
Understanding customer needs
Here at Dawsondirect, we’re committed to a truly consultative approach, and we build our relationships on the individual and specific business requirements of our customers.
All our customers, from the largest corporate to one-vehicle operators, are important to us and deserve the best possible service.
We go above and beyond, to provide:
Prompt and reliable support
Our genuine ‘can-do’ approach means that we can offer a variety of options and cost-effective solutions, and our 24 strategically located depots allow us to:
In an industry where time is often of the essence, we respond promptly – whether through email, over the phone or in person.
Highest standards
Every vehicle we sell is serviced and maintained to the highest standards, and supplied with:
Transparency and integrity
Transparency and integrity are at the heart of excellent customer service, and an important part of any business relationship. They’re qualities that are valued more than ever across the industry.
We pride ourselves on being honest, fair, and open in all aspects of our service. We’re upfront on vehicle availability, pricing, and delivery times – ensuring our customers have all the information they need to make informed decisions.
Improvement
We aim to stay ahead of the curve and deliver excellence in all aspects of our service.
We’re always looking for ways to improve and we welcome feedback that helps us refine our processes and improve our customer service even further.
In conclusion
In a marketplace crowded with options, we strive to provide exceptional customer service.
Through our:
we’ve earned the trust and loyalty of both new and repeat customers over the years.
If you’re thinking of buying a used truck or trailer and value excellent customer service, contact us on 0800 023 4554 for advice on renewing your fleet, and discuss how we can work together to create a Smarter Asset Strategy for your business.
Stuart Gray – General Manager, Dawsondirect
Our great deal on a MAN tractor unit just got better!
领英推荐
Police stopped 124 vehicles in one week on the A1
Recently, Lincolnshire Police stopped 124 drivers in one week and found them committing 141 offences. These included:
Read more here
Part of Operation Tramline, the on-going nationwide campaign uses specially-designed trucks supplied to National Highways by Dawsongroup truck and trailer and loaned to police forces across the country.
Turbocharge your career in used truck and trailer sales!
We’re expanding our team and looking for another Sales Manager to join our business. The role includes:
??Identifying and securing used truck and trailer sales to new and existing customers
??Face-to-face meetings with potential customers who do not yet use Dawsongroup
??Maintaining a high level of truck and trailer utilisation
??Achieving sales and profit targets
Like the sound of it so far?
Get in touch or apply here
Visit our Dawsongroup truck and trailer colleagues at RTX 2024
Get ready for a great time at this year's Road Transport Expo (RTX) taking place at NAEC Stoneleigh (near Coventry) from 4th to 6th June!
Dawsongroup truck and trailer will have on display its latest fleet solutions, including an electric Volvo tractor unit.
From a diverse range of vehicles to flexible usership options, our colleagues will be there to help you find the perfect fit for your needs.
Don't miss this opportunity to network with industry leaders, learn from expert insights, and explore the future of road transport.
Visit Stand B3!
Find out more here
Self-driving vehicles on UK roads by 2026?
The government’s Automated Vehicles Act became law on 20 May, paving the way for self-driving vehicles on UK roads by 2026.
Read more here