Examining Toxicity in Veterinary Practice: A Call for Cultural Change

In the dynamic world of veterinary medicine, where love for animals intersects with the demands of healthcare, the issue of toxicity within clinics has emerged as a pressing concern. As a seasoned veterinary specialist with years of experience across various practices, I've encountered firsthand the detrimental effects of toxic work environments. From subtle undermining to outright hostility, these behaviors not only erode teamwork but also jeopardize the wellbeing of veterinary professionals.

Imagine walking into a clinic where tension hangs thick in the air, where colleagues avoid eye contact, and communication feels strained. Sadly, this scenario is all too familiar in many veterinary practices today. During a previous locum assignment, I found myself immersed in an environment rife with toxic behaviors. From gossiping and backstabbing to the blatant hoarding of information, it seemed like a contest to see who could make their peers' lives more difficult.

Toxicity in veterinary practices isn't confined to isolated incidents; it's a systemic issue that affects clinics of all sizes and specialties. Studies conducted across different regions have shed light on its pervasive nature. Survey studies conducted in Canadian and American companion animal practices highlight correlations between toxic environments and decreased job satisfaction, increased burnout, and diminished overall wellbeing among veterinary team members. These findings underscore the profound impact of workplace culture on professional fulfillment and mental health within the veterinary community.

Causes and Manifestations of Toxicity

The roots of toxicity often lie in attitudes and organizational dynamics that foster negative behaviors. Focus group discussions among Canadian veterinary professionals have identified several toxic attitudes prevalent in practice settings. From individuals who monopolize tasks and information to those who consistently resist change or refuse to take on responsibilities perceived as beneath them, these attitudes create rifts and undermine the collaborative spirit essential to effective veterinary care.

Another particularly insidious aspect of toxicity is workplace bullying. In my career, I've witnessed firsthand how senior colleagues or specialists can wield their authority to belittle or undermine their coworkers and peers. Such behavior not only damages professional relationships but also erodes confidence and morale among team members. Studies have shown that workplace bullying contributes significantly to stress and can even lead to physical health issues among veterinary professionals.

Strategies for Mitigating Toxicity?

Addressing toxicity requires a multifaceted approach that begins with fostering a culture of respect, accountability, and open communication. Practice leaders play a crucial role in setting the tone and enforcing policies that promote a positive work environment. Unfortunately, many veterinary practices lack effective leadership when it comes to managing interpersonal conflicts and enforcing behavioral standards.

Organizational support is another critical factor in mitigating toxicity. Veterinary professionals thrive in environments where they feel valued and supported by their colleagues and superiors. Recognizing and appreciating the contributions of team members goes a long way in fostering a sense of belonging and collective purpose. Yet, all too often, veterinary technicians and other support staff feel undervalued and overlooked, leading to dissatisfaction and high turnover rates.

The path to cultivating healthier veterinary practices also involves equipping team members with conflict resolution skills and promoting a culture of transparency and mutual respect. Veterinary schools have begun incorporating communication training into their curricula, but there's a need to extend this training to include conflict resolution within team dynamics. By empowering veterinary professionals with the tools to navigate disagreements constructively, practices can reduce friction and enhance collaboration.

Moreover, creating clear channels for feedback and addressing concerns promptly can prevent minor grievances from escalating into full-blown conflicts. Regular team meetings and opportunities to provide feedback provide spaces for open dialogue and ensure that everyone feels heard and valued within the practice.

It's also crucial for veterinary practices to establish clear consequences for toxic behaviors. Leaders must uphold behavioral standards consistently and address violations promptly to maintain a healthy workplace culture. By holding individuals accountable for their actions and fostering a zero-tolerance policy toward bullying and harassment, practices can create an environment where professionalism and compassion prevail.

Conclusions

As we strive for change within the veterinary community, it's essential to draw inspiration from success stories and best practices. Practices that prioritize employee wellbeing and invest in cultivating a positive workplace culture not only attract top talent but also enhance patient care outcomes. Ultimately, a thriving veterinary practice is built on a foundation of mutual respect, collaboration, and shared commitment to animal welfare.

While toxicity remains a formidable challenge in veterinary medicine, there's reason for optimism. By raising awareness, implementing robust policies, and nurturing a supportive environment, we can pave the way for a healthier and more fulfilling future for veterinary professionals. Together, let's ensure that every clinic is a place where passion for animals thrives alongside respect for one another.

Marie Holowaychuk, DVM, DACVECC, CYT is a small animal emergency and critical care specialist and certified yoga and meditation teacher who passionately advocates for the mental health and wellbeing of veterinary teams. Marie facilitates online RACE-approved wellbeing programs for veterinary professionals and is the host of the Reviving Vet Med podcast. To learn more or to sign up for Marie’s monthly e-newsletter, please visit: www.marieholowaychuk.com.? ????