Evolving CX

Got a tough CX challenge??Let’s explore some “challenge-busters” for common CX dilemmas…?

Whether it’s high call volumes or wait times, talent sourcing, retention, or specific CX challenges in the banking industry, we’ve all encountered persistent customer support issues that hinder competitiveness and CSAT. Let’s explore some “challenge-busting” solutions!?

Join our itel panelists as they look at ways to use tech, training, and the right outsourcing approach to tackle two common CX dilemmas: sourcing enough bilingual agents and lowering Average Handle Time (AHT)…?Check out our slideshow!

How to Solve Banking’s Most Pressing CX Challenges?

Banks face constant pressure to deliver seamless CX, while balancing service quality with profitability. What are the 3 main issues banks face and how can we solve them??Here's how banks can bust these challenges... Read the full story.

Need Help with Talent Retention??

In contact centers, employee turnover is at an all-time high, causing operational challenges for both CX providers and their clients. Yet, there are three proven ways to boost employee retention. Are you employing all of them??Check out our three-step solution...

itel’s IVR Enhancement Cut Call Volumes 50 Percent for a Leading Energy Provider??

High call volumes overwhelming your CX teams? Find out how we introduced new, convenient self-service features into a client's IVR system, reducing call volumes by 50% and propelling this leading energy provider to the #1 spot in customer satisfaction. Explore our case study.