The evolving automotive service landscape: 4 key trends to watch in 2025

In the rapidly changing worlds of automotive service and eCommerce, digital technologies are transforming the way dealerships and repair shops operate. As we look ahead to 2025, there are several key trends that will significantly impact the automotive technological landscape:?

?Predictive maintenance and connected vehicle data?

The increased connectivity of modern vehicles is enabling a shift toward predictive maintenance. By analyzing real-time vehicle data, service providers can proactively identify issues and schedule maintenance before problems arise. This improves customer experience and shop efficiency.??

To learn more about how you can harness customer data and transform it into increased retention and sales, request a free demo of Infodrive, Infomedia’s data analysis platform.??

The Omnichannel customer experience?

Today’s customers expect a seamless, multichannel service experience—and they will choose a competitor over you if you don’t provide it. Successful fixed ops platforms will integrate online appointment booking, digital vehicle inspections, status updates, and payment options to provide a frictionless customer journey.??

So if you’re looking to transform the way you carry out your service, learn more about our Superservice platform. Superservice is integrated software that empowers dealers’ entire service chain and helps retain customers.?

But the omnichannel customer experience can extend to your online parts counter as well. To keep the customer journey smooth, offer Buy Now, Pay Later options as well as pick up in-store (BOPIS) choices.?

On the move with mobile-friendly platforms?

The days of running back to the desktop computer to search for a part are gone. In the past few years, the expansion of mobile-friendly platforms has grown in a substantial way. Now parts techs can access the Microcat EPC from anywhere on the service floor with Microcat PRO.???

Microcat PRO allows technicians to find parts fast—and provide a seamless customer service experience. Optimized for tablet use, Microcat PRO is a quick, easy and convenient way to source the parts needed to get the job done. Request a free demo of Microcat PRO to get started.??

Growing importance of integrated digital platforms?

To keep pace with industry trends, automotive fixed ops teams are adopting integrated digital platforms that unify data, workflows, and customer experiences across the entire service lifecycle.?

The suite of Infomedia products provide a single point of action for managing every aspect of the business - from parts search and quotes to digital vehicle inspections and customer communication.??

This level of integration and data consolidation is crucial for deriving meaningful insights and making informed, data-driven decisions—and driving success for your business into 2025 and beyond.?

Reach out to us??

The rapid digital transformation is already happening. Service providers who embrace these changes will be well-positioned to deliver superior customer experiences, improve operational efficiency, and drive long-term growth.??

To learn more about how Infomedia can help shape your automotive ecosystem, check out our website or get to know us. To keep up with industry trends and news, follow Infomedia’s LinkedIn: Infomedia .