An Evolution in Strategy Toward People-First Technology

And that’s a wrap on another fantastic MURTEC conference in Las Vegas!?

Our team had the privilege of connecting with many of our friends in the restaurant tech space last week. The word on the street was clear: many needed to upgrade their employee technologies, yesterday.?

In a year marked by the first horse bolting on the $20 minimum wage, raging union issues, sky-high labor costs, and persistent high employee attrition, restaurant technology leaders are being charged with a mandate to re-platform and future-proof their employee tech stacks.???

For the longest time, employee technology has been something of an afterthought. The focus has been on customer-facing initiatives. Conventional wisdom would suggest that bundling scheduling into a back-office solution along with inventory, cash handling, and other admin functions is the optimal approach to managing your people.?

But, people are not things; and the technology we use to hire, manage, retain, and develop talent needs to take their unique needs into account.

Once you’ve aligned on this very human concept, you can reimagine your tech stack to reduce fragmentation, improve efficiency, enhance the employee experience, minimize legal risk, and ultimately, produce a far more profitable labor model.

What if you could…

• Provide your frontline employees and managers with a true single, seamless experience across their employee lifecycle - from hello, to grow, to goodbye
• Continuously collect meaningful feedback and actionable insights into employee sentiment and potential turnover risks, allowing you to proactively address concerns or trends before they escalate into problems?
• Harness the power of AI to improve demand forecasting precision by effortlessly factoring in hundreds of operational, labor, and business data points
• Optimize the deployment of labor through automation that builds smarter schedules which balance demand fluctuations, employee preferences, as well as complex cost and compliance requirements?
• Build highly productive and differentiated frontline teams with tools that make it easy to attract, engage, and hire great people?
• Alleviate compliance issues and fraudulent activity with built-in warnings and risk indicators that remove the regulatory burden from managers
• Integrate employee, revenue, and operational data into a “single pane of glass” to enable comprehensive, real-time insights, equipping you to understand, anticipate, and adapt?to evolving needs

The Power of a Vertically-Focused Employee Experience Platform

The only way you can do this is with an end-to-end platform built for hospitality, and that’s exactly how Harri customers are achieving this today. They’re creating a fully interconnected frontline employee experience to drive business performance through the power of their people.??

This employee-first strategy is becoming a prevalent theme across the restaurant tech landscape. Expect to see it continue shaping our industry for years to come.

Drop me a note if you’re curious about blazing the trail and I’ll share more!