Everything You Need To Know About InnoCare Connect

It was a pleasure meeting so many people at the Ontario Chiropractic Association’s #thrive2016 event this past weekend. I had so many questions about our Connect service, so I thought I’d take a break from my regular blogging to do a small FAQ about the service. 

How does it work? 

It’s as easy as forwarding your calls to us. No special equipment needed just hit *71, and that's it!

Where is your call centre based? 

Our Patient Call centre is located in Hamilton, Ontario.

How does the portal work? 

You are given a unique log into your secure portal. In the portal, you can see all your calls in one place. Relevant demographic information about each patient call is recorded so you can immediately follow up!

Can you book in our schedules? 

If you’re an InnoCare Software customer, we can book directly into your schedule! Connect and InnoCare software work seamlessly together, so not only do you never have to return another voicemail, but you’ll arrive at your clinic to a full schedule too!

Does the fee fluctuate based on usage? 

No. No matter how many calls your clinic gets, the charge does not change. After all, we want you to use Connect as much as you need to, whenever you need to, without the fear of overage charges.

Can I leave it on all day? 

You can use Connect as much or as little as you want or need to. Think of it as having an extra employee on call for when you need them most. 

Can I add clinic locations? 

Connect expands with your clinic! You can add as many clinics as you like. Each location charged as an individual account and given a separate online portal to help keep things organised.

What languages do agents speak?

Connect is available primarily in English. However, many of our Patient Care Agents are bilingual; speaking Punjabi, French, and Portuguese just to name a few. If your clinic has special language requirements, just let us know.