Everything Was Set - Until the Bank Said No

Imagine working on a loan application for a client who’s just signed a contract for an investment property - only to find out they don’t qualify for refinancing. That’s precisely what one of our broker clients faced.

A married couple planned to pull out equity from their home for the deposit, but when their borrowing capacity was checked, it wasn’t enough. The lenders offered the right valuation but weren’t approving the loan due to low income. With settlement approaching, the broker urgently needed a solution before the clients lost their deposits.

That’s where Proowrx stepped in.

We looked deeper into the client’s financials and found a key detail - they worked as catering staff in the hospital's kitchen. This led us to a lender policy that included emergency services employees without a specific job role restriction.

Recognizing this opportunity, we quickly contacted the bank’s representative to confirm. They agreed to count the couple’s overtime at 100%, which changed everything. With this extra income, the broker’s application met the servicing requirements. The loan was approved not just for refinancing but also for the purchase.

Instead of delivering bad news, the broker was able to secure the deal and help their clients move forward with their investment.

At Proowrx, we provide more than just back-office support. We help brokers tackle complex cases, find opportunities, and deliver the best outcomes for their clients.

Need a team that helps you solve the toughest mortgage challenges? Let’s talk.

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