Everyday Human Resource Management : THE CUSTOMER SERVICE DEPARTMENT

The customer service department helps customers by answering questions, providing solutions, and resolving issues. They may work by phone, email, text, chat, or in person. The specific duties of the customer service department vary by industry.

WHAT IS CUSTOMER SERVICE IN 1-LINE?

Customer service is the support you offer your customers both before and after they buy and use your products or services. Excellent customer service helps them have an easy and enjoyable experience with your brand.

THE #1 RULE IN CUSTOMER SERVICE?

The Customer Comes First. Remember: your business wouldn't exist without your customers. Therefore, prioritizing their needs and expectations is a non-negotiable rule in the customer service playbook.

HOW DO YOU TREAT CUSTOMERS WITH RESPECT?

Show your customers they come first by respecting their time, maintaining open communication, and fostering an environment where they feel valued and heard. Be empathetic, own up to your mistakes, use positive language, and encourage feedback to refine your approach over time.

WHAT IS THE LAST RULE IS CUSTOMER SERVICE?

LAST stands for Listen, Apologize, Solve, and Thank. In other words, it's a step-by-step guide on how to interact with guests, especially when it comes to customer complaints.

THE GOLDEN RULE!

Everyone is a customer, no matter what office you hold or who you are.

There are internal customers (our fellow staff members) and external customers (the general public).

No one likes to wait - without reason or explanation. More so, if left unattended.

People are people - contrary to popular belief. Therefore, we expect to be treated as such. We are not be treated like a robot or a statistic.

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This quote is often attributed to famous poet and civil rights activist, Maya Angelou,