E&U: Evade Business Processes Sabotaging Customer Service and Revenue Cycle
#CitizensAdvice might downgrade the rankings of energy suppliers based on their performance in customer switching. Specifically, suppliers face penalties for not switching customers promptly.
At MaxBill, we know the ins and outs of switching processes inside utility organisations, which often comes down to business process management. Traditional process management approaches in the utility sector are often limited in their configurability, which can hinder?
?Operational Efficiency
?Customer service
?Revenue cycle maintenance.
That’s why we offer to adopt modern business process management methods. They will help companies to:
?Manage high volumes of regular processes like CUSTOMER SWITCHING, ensuring regulatory compliance and customer satisfaction
?Handle unique processes like managing combined meters that measure both electricity and green energy consumption
?Achieve greater operational efficiency
?Prioritize the customer experience
?Streamline income generation
How can companies start running on modern business process management methods?
By integrating the MaxBill Workflow Processor - the tool designed for energy and utility companies to manage customer lifecycle events.
What utilities can do with a built-in automated Workflow Processor?
??Process quickly and efficiently customer lifecycle events thanks to a flexible and rule-based mechanism
?? Have advanced task management, resolution options, and escalation procedures.
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?? Establish a dynamic definition of workflows that can be configured by users to manage operational processes effectively.
?? At each stage of a process, specific actions (like completing a task, sending notifications, or manipulating equipment) can be defined.
??The system is designed to be used by utilities’ customer service representatives but is also adjustable for any user across multiple departments.
… Examples of such workflows are ordering wizards, new customer connections, debt collection processes, troubleshooting processes, and more.
Willing to dive deeper? ?? Here are several key features of the Processor:
??Efficient process management tools, such as a configurable centralised mechanism, role-based access control, streamlined department flows, approval notifications, and more
??Features tailored for optimising debt collection, such as waiting mechanisms, approvals, and automated notifications.
??Visualization and management of workflows
?? Customization of Business Process Modeling and Notations Flows
??Different initiation methods (manual, system event-triggered, or API-initiated)
?? Real-time task status control
??Bulk processing capabilities
??Verification and rules enforcement
??Seamless integration capabilities
Are you interested in improving your customer switching processes, debt management, or workflows in general? Drop us a line.