Essential KPIs For Your Contracting Business 2022

Measuring your contracting company's success is easy by just looking at profits. However, you are not doing yourself or your business any favors by not keeping track of other important metrics.?

In fact, you are losing a ton of opportunities to improve your business by only looking at money. You could be?implementing systems and processes?that are not working the way they should be in your business.

By the time you finish reading this blog, you will have a firmer grasp on what KPIs you should pay close attention to as you try to grow your business and why each is crucial for scaling.

Here at?SMASH, we have coached several contracting businesses and allowed them to grow to become considerable forces in the industry.

For more about our highly-rated operations coaching, click?here.

Now, let's get into some KPIs.

What Are KPIs?

In case you don't know, KPI stands for Key Performance Indicator, and they are a measurement of business performance for a particular activity.

We will give examples of some great KPIs you, or an?operations manager you have hired, should be measuring.

When you look into these KPIs, you can analyze your current procedures and systems to see if they are meeting or exceeding expectations for growing your company.

Customer Satisfaction

After completing any contracting project, you must always follow up with your client. Ask them in an online email survey or a personal phone call how they felt about the service and if they would recommend your business to someone else.

This is important because it kills two birds with one stone:

• You get to keep track of how good your service was from the customer's perspective so you can improve in the future.?
• Also, the customer will appreciate your wanting their feedback and will keep you in mind next time they need you for another contracting service.?

If you have heard several critiques from clients on what you as a company can improve on while providing a service, then adjust your process!

Productivity

Keeping track of how long it takes for your employees to complete a service is crucial to finding ways for?projects to be completed faster and more efficiently. It also helps you keep an eye on which employees are putting in the right amount of effort during a service.

We know that you can't?always physically be there to measure how each READ MORE...