Escalation—Urgent Action Required on Lenovo India’s Poor Product Quality and Support

Hello everyone,

We are escalating our horrible experience with @LenovoIndia and want to loop in all relevant officials here. @LenovoIndia has been delivering pathetic quality with their desktops, and their customer service is unacceptable!

We recently procured 15 i5 desktops with GPUs and 10 i3 units from Lenovo. Out of the box, 5 motherboards were faulty, requiring multiple visits and replacements. Despite escalating the issue multiple times, Lenovo has failed to provide timely support. Their response rate is extremely slow, and issues continue to remain unresolved even after a month.

To make matters worse, the team has no understanding of basic hardware needs, such as GPU-enabled motherboards needing specific adaptors and cables. We are still waiting for a DP to HDMI adaptor — this should’ve been sorted at delivery!

Lenovo is clearly outsourcing support without proper checks, showing no urgency or care for customer satisfaction. Their third-party support team, including Wipro, is equally ineffective, with no one stepping up to fix the issues at hand.

We’re tagging all concerned officials to take immediate responsibility and fix these problems without further delays. This is unacceptable, and we will continue escalating this until we see proper action.

@LenovoIndia @Lenovo @TechLocal @Wipro #LenovoFail #Pathetic_Support #Tech_Local #Wipro #Unserved #Customer_Service_Fail #OEMQuality #TechCommunity #TechSupportFail #Fix_It_Now #Escalation #BadExperience #LenovoIndia #Unresolved_Issues #Customer_Satisfaction #Tech_Problems Consumer Electronics Consumer Technology Association #Think_Center

"Credit goes to Lenovo as they are not able to fix multiple issues in new procurement and lacking in providing DP to HDMI Adaptor more then 3 weeks".

Emails to address:

Rajesh Nairpk [email protected] Tilak M4 [email protected] Muhammed Ameen Sheikh [email protected] Alex Xavier2 [email protected] Lalit Kumar5 [email protected] Vinoth P5 [email protected] Solomon D [email protected] [email protected] Commercial Technical Support [email protected] Shebuddin [email protected] Mohammed Amir Shariff [email protected] Vicky D [email protected] Abdul Rehman [email protected] Karthikeyan A1 [email protected]