Is ERP the foundation of your digital transformation?

ERP platforms have come a long way...

ERP has shifted towards cloud- based systems that greatly increase accessibility, allowing users to share and transfer data internally and externally, making them more cost effective, faster and more scalable, while the web dimension means integration and data accuracy is improved as well.

Technologies such as AI and machine learning are transforming business practices as a whole, and ERP is no exception. With the advent of so- called intelligent ERP, high- volume repeatable tasks can be automated, and less- frequent tasks can be assisted by human- machine interaction (aka # DigitalAdoption – WalkMe Adoption Services by PwC).

Applications that instantly analyze sets of data for products, sales and markets will reduce the sales cycle time. ERP systems are becoming increasingly assistive and conversational, often using Chabot interfaces (#DAP, #WalkMe), this makes them more intuitive and easier to navigate, improving both user and customer experience.

An assistive user interface is key in enabling today’s knowledge workers to become the digital knowledge workers of tomorrow enabling organizations, a fluid work environment, and goal- oriented and redefined back- office processes, specially as we are force to #WFH.

ERP can significantly cut operational costs. Operational bottlenecks can be spotted and productivity enhanced, while in- context access to curated and aggregated data sets means the accuracy of business insights can be improved.

ERP leads to speedier, intuitive, analytics- based insights,with higher employee engagement, automation of routine or standardised tasks via Digital Adoption assisting platforms (WalkMe), process redefinition based on data and the opportunity to innovate and refine existing or stagnant business practices.

If you don’t align new technology with your people and processes, you may never realise expected business benefits.

Where properly implemented, ERP will play a significant role in making organisations more agile and actually transforming business processes, improving efficiency of activities and eliminating others.

Enterprises are to create build their ERP environments by drawing on extensive and dynamic ecosystems of software and services providers.