ERP or CRM or blend of both for Small Business

Advantages of ERP/CRM for Small Businesses

If an organization decides to implement enterprise resource planning to integrate all of its internal business processes or departments, there are multiple benefits of ERP to be harvested. Whereas Customer Relationship Management focuses only on Company's Relationship with customer.

Company-wide integration or improving customer relationship:

Streamlining all internal applications into one platform can go a long way in making collaboration more manageable and efficient and ERP can be integrated with CRM. Different departments can easily share data and collaborate on projects together, having Customer data would be plus.

Consistent processes:

Business insights:

Improved efficiency:

& More..

Disadvantages of ERP for Small Businesses

Even with the extensive capabilities and power of ERP technology, there are still some downsides to this software that companies should be aware of. Such disadvantages include:

Slow integration:

Since ERP systems touch every aspect of a business, the time it takes to integrate all applications into one central system reflects that, whereas CRM is little bit faster to start. You will also need to integrate the use of the software into your team’s daily activities. This onboarding of software also requires a large amount of time and effort.

Read in detail on iBizz Blog