The Era of Command Cloud

Today at VISION 22, GUARDIAN RFID announced the launch of Command Cloud, the world's first officer experience platform (OXP) of integrated applications and services to give correctional officers a common operating picture, leveraging artificial intelligence to maximize safety and security in completely transformative ways.?

As the last several years have shown us, the need for digital transformation has never been greater. Corrections professionals have seen sharp increases in prison and jail violence. This comes at a time when retention and recruitment headwinds have never been more challenging, further complicating the safety and security of every stakeholder in corrections: officers, inmates, civilians, and contractors alike.?

An officer experience platform (OXP) maximizes the safety and security for those who are responsible for enforcing the law and those who are in their custody through a fusion of data from disparate systems and pervasive artificial intelligence. The result is a platform that drives real-time strategic situational awareness, while streamlining workflows related to compliance and accreditation.?

Who is an officer experience platform for??

An officer experience platform is for any size and type of correctional facility that have either begun their digital transformation journey, or are ready to take their first steps to digitally transform their operations and teams, phasing out analog, manual-based systems. This includes county jails, juvenile detention centers, prisons, and federal detention centers. Whether you manage 10 or 10,000 inmates, an OXP can provide value to every level of your team, from line staff to administration.?

OXPs are also ideal for corrections teams seeking to improve awareness, collaboration, insight, and discoverability. Correctional officers often rely on analog, paper-based systems or enterprise systems that serve as data warehouses. This includes most jail management and offender management systems and security camera systems. They collect data. They output data. However, they too frequently fail to foster collaboration, or provide the visibility and contextual awareness needed to fully execute mission-essential objectives with efficiency. As a result, many facilities that have poorly organized data or siloed applications holding data with marginal relevance or value find it challenging to:

• Prioritize tasks?
• Identify and measure areas of under-performance?
• Address ambiguous operational problems?
• Apply moment-to-moment decision making?

By fusing certain data from multiple sources and systems, an officer experience platform can provide the clarity and direction officers need when seconds count.?

What can an officer experience platform do for my team??

At its core, an officer experience platform creates a common operating picture to deliver real-time situational awareness. An OXP delivers stronger:

1. Awareness: Observing what’s happening in real-time, whether it’s the current behaviors of an inmate, the present performance of your team or yourself, the location of certain inmates, the status of our cell checks on high-risk inmates, or inmates that have yet be offered their out for hour today.?
2. Collaboration: Working as a team on a shared objective, project, or mission. This can include everything from coordinating and assigning ADA compliance tasks to specific shifts or specialists, or communicating the care and custody requirements around inmates placed in segregation.
3. Insight: Understanding what’s happening (or what has happened) based on historical patterns and decisions, whether good or bad. For example, our team has a highly predictable pattern of starting our 30 minute checks every 26 minutes over the past 90 days. Or, our housing units have an average headcount clear rate of 17 minutes, but Alpha unit has an average clear rate of 46 minutes over the same time period.
4. Discoverability: Seeking information effortlessly, based on search parameters. For example, I may search for an inmate by last name while searching for the phrase “fighting,” and see logs, reports, videos, and images that meet my search criteria, but also see related search results that include instances of the phrase “yelling” and “arguing” at the same time for a deeper, more comprehensive understanding.

Innovation can inspire a new generation of correctional officer?

Technology can play a powerful force in recruiting young professionals looking to start and build a career in law enforcement. Command Cloud fills a void in corrections technology where there's either too little data to make informed decisions, or too much white noise data that's of marginal relevance. Command Cloud brings empowerment to a new generation of correctional officer, modernizing your technology stack in ways highly familiar to those raised in a high-tech era.

Command Cloud represents a new era of corrections technology

The future of corrections technology demands greater interoperability across systems to make it easier to exchange data and insights, benefitting your entire continuum of users, from frontline to administration. This notion isn't revolutionary to be sure. But what is certain is that officer experience platforms that bring collaboration, insight, awareness, and discoverability like never before, with a mission of maximizing the safety and security for America's Thin Gray Line, is the future of corrections technology for the next decade and beyond.

And Command Cloud will lead the way.