Episode 2: Josh Marx [CEO, Medical Service Company]

Episode 2: Josh Marx [CEO, Medical Service Company]

Meet Josh Marx , CEO of Medical Service Company , a 70+ “years young” family business specializing in home medical equipment and patient care.

In this episode, Josh shares how bringing an “employee-first” mindset to his organization has fueled major expansions, from doubling the workforce in six months to landing on the Inc. 5000 list—and why it’s always worth investing in your people.

He and host Sam Clyde Schroeder discuss fresh perspectives on HR, building core values that stick, and how even a sales-driven leader can become HR’s biggest champion.

Episode Highlights & Timestamps:

  • 06:45 - Shaping a culture with core values: why guardrails matter more than lengthy mission statements
  • 12:30 - Retention, recruitment, and the power of investing in HR
  • 19:00 - Rapid growth: going from 300 to 600 employees in six months—what Josh learned
  • 21:30 - NorthCoast 99 recognition: how wellness benefits and employee groups pay off
  • 28:30 - Working with an executive coach: Josh’s “metronome” approach to consistent, clear strategy
  • 34:00 - Why it’s lonely at the top—and how to stay balanced, curious, and open to feedback
  • 37:00 - Rapid-fire “HR Hot Seat”: from Josh’s “cooler” to mandatory returns to the office


Like what you heard? Don’t forget to subscribe to What’s Up at Work? and leave us a review. Your support helps us reach more HR and business leaders looking to create workplaces where people and profits thrive.

Caroline R.

Account Growth at ERC | ? Ask me about NorthCoast 99 awards for Cleveland’s best workplaces ?

1 个月

Josh brings such an great and fresh perspective. Great listen!

Chris Kutsko

Vice President, ERC Services at ERC

1 个月

So exciting to have Josh Marx as the presenter for our What's Up at Work? podcast. Check it out.

Liz Maier-Liu

Manager, Content Marketing

1 个月

"My definition of core values is guardrails for employees to make decisions safely...They really help structure everything you do at work." I love how Josh defines core values and emphasizes their importance in the workplace. Great episode! Thanks for sharing your insights!

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Sam Clyde Schroeder

VP, Sales & Marketing @ ERC | What’s Up at Work? Podcast

1 个月

This was such an amazing episode to record. Josh had some incredible perspective.

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