Epic's MyChart slashes administrative work at Parkview Health

"The more users on the platform, the stronger the platform becomes," says the health system's digital health chief.

Before the implementation of Epic's MyChart patient portal, Parkview Health System faced several challenges in patient engagement and communication.

Patients often found it difficult to access their health records, leading to a lack of transparency and engagement in their healthcare journeys. This gap in communication sometimes resulted in missed appointments, medication non-adherence, and a general sense of disconnect between patients and their healthcare providers.

Additionally, manual processes for appointment scheduling and medical record access were time-consuming for both patients and staff, leading to inefficiencies and increased frustration with limited hours and accessibility.

"Our proposal with MyChart was centered on enhancing patient engagement and streamlining communication between patients and healthcare providers," said Maximilian Maile, senior vice president of digital health at Parkview Health System.

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