Epic-linked voice AI improves provider experience at Franciscan Missionaries
The Louisiana health system is using the technology to help meet other Quadruple Aim goals of improving care quality, boosting patient access and reducing costs.
Franciscan Missionaries of Our Lady Health System, based in Baton Rouge, Louisiana, serves patients in Louisiana and Mississippi through a network of nine hospitals and numerous clinics and physicians. The health system’s unified physician organization comprises more than 1,100 adult and pediatric primary care physicians and specialists.
Franciscan Missionaries has long held to the importance and value of leveraging innovation to support the Triple Aim. Specifically, how can innovative technologies improve access to quality care while enhancing the overall experience for patients and providers.
"Enabling tele-stroke services to surrounding community hospitals is one example of our early initiatives," said Jenny M. Smith, senior director of digital health. "The offering of virtual visits as early as 2018 provided a firm foundation from which to expand quickly when the COVID-19 pandemic hit.
"A more recent evolution of our commitment to innovation is our partnership with Suki AI for their AI-enabled digital assistant," she continued. "A primary aim of this partnership is to reduce provider burden related to the EHR, enabling them to be more engaged and present with the patient."
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