HCL Canada Inc. is seeking a Desktop Support to join their award winning and growing team at Calgary, Alberta. At the HCL team in Alberta you'll have the opportunity to turn your ideas and initiative into a career with the world's information infrastructure leader.
Despite our success, we've never lost the mindset of a start-up because we realize it is precisely these values – technological excellence, creativity, innovation, initiative, team work, meritocracy -that make us who we are: the world leader in information infrastructure. We support our staff growth to the leading edge of technology and research, and our work is never boring.
Roles & responsibilities:
- Troubleshooting problems related to Desktop/Laptops, MAC, Windows 10, MS-Outlook & other Office applications.
- Troubleshooting Skype, video call related issues. Should be familiar with collaboration tools.
- Must have exposure to Windows 10 migration, user profiles management, data backups.
- Troubleshooting Windows Profile, printers, shared drives related issues
- Troubleshooting Wireless connectivity problems.
- Deploying standard image on desktops and laptops.
- To provide 1st line technical support; answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Pre-build PCs. Good Experience in deskside support
Required Skills and Experience
- Associate Degree in Computer Science or related field (2020,2021,2022)
- Exhibit HCL Technologies Guiding Principles
- Professional demeanor
- Canadian Citizen and PRs are applicable to this job.
- Excellent communication skill
For more details information HCL Entry Level Graduate 2023, Visit Careerforfreshers.com
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