Entry Level Careers at HCL Technologies

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career.

HCL Technologies Careers Opportunities for Graduate Entry Level Fresher role,

HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them – to find greater stability, purpose, and growth both personally and professional

Entry Level Careers Opportunity at HCL Technologies

Analyst – Europe

Experience Range: 0 – 2.5 years

Job description:

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams

Technical Requirements

Phone support experience necessary. Disciplined, systematic problem-solving skills required. ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio, VPN and remote dial-in users Support for laptop, desktops, and printers

Technical Lead – Fresher - Bengaluru, India

Senior Executive – Pune, India

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