Ensuring Success at Work
Colin Thompson
Managing Partner Cavendish/Author/International Speaker/Mentor/Partner
The very best times you will ever have at any job or company are when you are getting along wonderfully well with your boss. On the other hand, the very worst times you will ever have at any job are when you are not getting along well with your boss. And the major reason why employees have problems with their bosses is because of a lack of clarity about what exactly is to be done, and to what standard, and in what order of priority. It is important to your boss that you are making the appropriate decisions for the company and completing your job. In order to make decisions effectively, you must know the three types of decisions.
Three Types of Decisions There are three types of decisions in any organization or family. When decisions involve other people, it is important that everyone is clear about what kind of a decision is under consideration.
Command Decisions These decisions have to be made by the boss or the person in charge. These decisions are so important that one person is solely responsible for making up his mind about what is to be done. Hiring a key staff member, firing a poor performer, making an important investment decision, or even negotiating a new loan with the bank are all command decisions. They must be made by the person in charge.
Consultative Decisions This is a decision where you, or the boss, ask for advice and take input from other people. You combine the opinions, ideas, and inputs of others, together with your own, and make a decision. Even though it invites the advice and participation of others, a consultative decision is not made based on that advice. You may be thinking of hiring a new person, assigning someone a particular task, spending a certain amount of money on a business activity, or embarking on a new sales or marketing campaign. If you are the boss, you can ask for advice from everyone before you finally close the door and make your final decision.
Consensus Decisions The third type of decision is one that is made on the basis of consensus. This is a democratic decision where everyone gets involved, discusses the pros and cons, and then agrees on what is to be done. Sometimes, everyone is in agreement, and sometimes the decision is made by a democratic vote, where the majority rules. Once the decision has been made, everyone commits to making the decision successful, however they may have voted during the discussion phase.
Action Exercise Practice participative management with your staff, hold weekly staff meetings and invite everyone to participate and ask questions.
"Speak to Win -- Influence People and Get What You Want"
Your ability to effectively communicate with others will account for fully 85% of your success in your personal and business life. Do you want to communicate effectively? Would you like to be able to influence people you speak with, and persuade them to agree with you?
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