Ensuring Customer Delight During Holiday Shopping
The festive air is palpable, twinkling lights adorn streets, and consumers eagerly await the holiday season’s numerous offerings. For retailers, however, this time of year presents a complex dance of preparation and execution. As the clock ticks down to peak shopping times, retailers are under immense pressure to not only meet but exceed consumer expectations, all while navigating the unpredictable waters of demand forecasting, sustainable manufacturing, and inventory management.
Today’s consumer is well-informed, discerning, and, quite frankly, a bit whimsical. A product that’s the rage one moment might find itself overshadowed the next by a new, unexpected trend. This fickleness, coupled with external factors like global disruptions and economic fluctuations, makes for a treacherous terrain for retailers to traverse.
Traditional Sales and Operations Planning (S&OP) processes, which once stood as the backbone of decision-making, now seem ill-equipped to handle this new-age chaos.?
Many large and medium-sized enterprises find themselves in this messy situation, burdened by excess inventory from misguided forecasts. The repercussions don’t stop at financial setbacks; these miscalculations also translate to environmental waste and sustainability concerns. And, in the worst cases, a failure in forecasting might mean empty shelves and disgruntled customers – a cardinal sin in the retail world, especially during the high-stakes holiday season.
The need of the hour is a revolutionized approach, one that embraces the complexities of the modern market and leverages advanced tools to make agile, informed decisions.
Meet Planning in a Box: A Generative AI-Powered Decision Intelligence Platform for Modern S&OP
Planning in a Box is a Decision Intelligence platform hosted on Google Cloud. Designed to streamline S&OP processes, it integrates data from sales, marketing, supply chain, and even external sources, pulling seamlessly from platforms like SAP, Oracle EBS, and Salesforce.
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Key Advantages:
Example Scenario
Luxé Handbags, a renowned luxury handbag retailer, has always relied on traditional S&OP for its seasonal collections. As the festive season approaches, there’s immense pressure to ensure that they’re stocking the right products, in the right quantities, at the right locations. Traditionally, they’d analyze past years’ sales data, current trends, and some broad market research. However, with the dynamic nature of fashion and ever-evolving consumer preferences, they’ve often found themselves grappling with overstocks of less popular models and stockouts of in-demand styles.
How would Planning in a Box change the game for Luxé Handbags