Enjoying the Hands-Free Ride Starts with Informed, Excited Consumers

Enjoying the Hands-Free Ride Starts with Informed, Excited Consumers

When I first shared GM’s commitment to the safe deployment of advanced driver assistance systems (ADAS) and autonomous vehicles (AVs), educating consumers was a key focus area we identified to help ensure these features are used properly. Today, we’re taking the next step by launching an ongoing consumer education effort, “Hands Free, Eyes On,” to increase understanding of and confidence in ADAS and hands-free technologies, like our Super Cruise.

To achieve our vision of zero crashes, we must ensure that drivers understand available ADAS and their role in using them.

Unfortunately,?there can be concern and confusion about the systems available to customers because some companies portray ADAS with terminology that suggests drivers don’t need to pay attention to the road. But that’s not the case. Fully autonomous vehicles where drivers don’t need to pay attention are currently only available in the ridesharing space, like our collaboration with Cruise.

GM doesn't believe that our customers should also be beta testers, that's why we invest in testing and validation to make sure that our ADAS inspires confidence when customers use it. Most importantly, our focus is on delivering a great customer experience the first time.

To be clear, when using ADAS, like our hands-free Super Cruise, the driver is still responsible for the vehicle. That’s why Super Cruise has an industry-first driver attention system to help ensure drivers remain engaged when hands-free, whether they’re on their commutes or on a cross-country road trip.

A future with zero crashes can only come to life if we deploy and use these technologies safely.

Our engineering team worked hard to develop technology that is intuitive and easy for our customers to use. The better our customers understand how the systems operate and how best to use them, the more they’ll benefit from the experience. That’s why we’re so intensely focused on educating drivers for the road ahead.?

Watch for more from us as we ramp up efforts to educate more drivers on the features and benefits of hands-free technologies.

GM HAS A COMMITMENT TO THE SAFE DEPLOYMENT OF DRIVER. REALLY I HAVEN'T SEEMED TO GET THAT TREATMENT. BUT WAIT I HAVE LEARNED IN THE LAST 10 MONTHS THAT GM LIES AND ONLY CARES ABOUT MONEY, MONEY, MONEY......ISN'T THERE A SONG ABOUT THAT

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I'D LOVE TO USE HANDS FREE, BUT SINCE THE INFOTAINMENT SYSTEM IN VEHICLE IS DEFECTIVE AND YOU WON'T FIX, I CAN'T DO HANDS FREE, I CAN'T USE PHONE PERIOD, NOR ONSTARR, NAVIGATION, RADIO

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GM AND ED MORSE DOESN'T care about your safety. $$$$$ is all they care about. My vehicle has been in for service at least10 times. The infotainment system locks up, like everything is on mute. I can't use my phone, ONSTARR, NAVAGATION or radio. I am a disabled senior citizen, live very rural. What happens if I have an emergency and this freezes? I am afraid to drive this. Dealership doest care and GM just wants payments THEY ARE AWARE THIS VEHICLE HAS A SAFETY ISSUE AND DO NOT CARE. I CAN ONLY GUESS THAT THEY HOPE I DIE IN THIS VEHICLE AND SOMEONE CONTINUES TO MAKE THE PAYMENTS/ Payments are the only thing GM cares about. I can't get NON customer care to call. But accidentally (due to family illness) forgot to make a payment, boy they called then. I hope to GOD this system doesn't freeze while I have my grandson who is anaphalatic allergic to tree nuts. His allergist said his numbers are the highest hes ever seen. EXSPOSURE TO A MACADAMIA NUT COULD KILL HIM. THANK YOU GM. AND ED MORSE IN ROLLA MISSOURI. Do you think my grandson will have the time for GM's solution. turn off car, get out, walk far enough to disconnect....., wait 15-30 minutes for system to reset and start. Do you think my grandson would have that much time?

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SINCE I ONLY HEAR FROM GM WHEN I ACCIDENTLY FORGOT A PAYMENT (FAMILY ILLNESS) CAN I STOP MAKING PAYMENT UNTIUL YOU FIX MY CAR? AT LEAST I KNOW YOU;LL CALL SINCE GM IS IT FOR THE MONEY

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