Enhancing Your Tamiralife Experience: The Ultimate User Manual for Seamless Navigation

Director's Message

“Human progress is neither automatic nor inevitable. Every step toward the goals requires sacrifice, suffering and struggle; the tireless exertions and passionate concern of dedicated individuals.”

- Martin Luther King

I strongly believe in the need to evolve. And for that what is inevitable is the requisite to take risks and experiment with innovative ideas. Our digital platform ‘TamiraLife’ results from our dedication and pursuit of excellence. Since launching TamiraLife (www.tamiralife.com), it has enabled a seamless treatment experience for our patients. Our dedicated digital platform acts as the one-stop destination for end-to-end treatment needs.

For patients, it is a digital conglomeration of all their treatment needs

Everything from understanding one's symptoms and health condition, booking a consultation, choosing a board-certified doctor, getting lab tests, booking medicines through the online pharmacy to follow-up consultation is all under one roof.

1. AI-based online consultation - Patients have to signup on TamiraLife and an OTP will confirm their registration on the platform. Once signed in, the patient can book an online consultation, go through various treatment options and choose a board-certified doctor per their choice.

2. Bifurcated treatment solutions based on patients’ symptoms - From skin, scalp or hair, weight loss, male/female breast, face, and abdomen to male/female genitalia, we have each segregated on the platform. Patients can choose their area of concern and most relevant symptoms and the platform will narrow it down to their condition.

3. At-home lab tests and online payments - Patients can opt for at-home lab tests based on the doctor’s advice.

4. Online pharmacy - All products listed are backed by scientific research and proven benefits. Patients can upload their prescriptions and get the medicines delivered to their doorstep.

5. Travel assistance for foreign clients - We arrange everything from airport pickup and drop to accommodation for foreign patients who choose Tamira for treatment.

For doctors, it is a cost-effective and disruptive way to establish themselves

Doctors have a dedicated platform where they are assisted at all stages of a patient’s lifecycle. From listing their profiles on the platform to getting the required facility and equipment to render their service, everything is taken care of.

1. Offer quality treatment without the burden of operating costs - Once board-certified doctors are vetted and listed, their profile is accessible to anyone who visits TamiraLife. This helps with huge savings on marketing and operating costs. Doctors can concentrate on their skills to provide impeccable service.

2. EMR (Electronic Medical Records) and HBPO (Healthcare Backend Processing Office) - All patient records, including their medical history, are available at the click of a button. Doctors can also send prescriptions through the digital platform. All the information about patient consultations, treatments, and transactions is available effortlessly. 3. No mandatory requirement for medical equipment or facility - Listed doctors come from various cities in the country. They can offer treatment in their own facility or use a nearby corporate hospital or our facility in Chennai. What is constant is innovation. If we do not do it, there will be someone else who does. And that innovation paves the way for more incredible things. As much as TamiraLife is a platform that helps patients and doctors, it is also a reminder of how innovation brings about a brighter future.

1. How do I book an appointment with Tamira?

Tamira Aesthetic Surgical Centre is a renowned and India's first NABH-accredited specialty hospital for aesthetic healthcare and cosmetic surgeries. At present, Tamira is associated with eminent cosmetologists and aesthetic surgeons from over ten cities across the country.

Described below is the step-by-step procedure for booking an appointment with any aesthetic doctor in your city under Tamira’s network. Firstly, you must sign in or log in to the website to book an appointment.?

Signup Procedure For New Users

Step 1: Visit Tamira's website https://www.tamiralife.com/?

Step 2: Click the Login/Signup button on the top menu bar

Step 3: Enter your contact number with your country code and proceed

Step 4: A small sign-up form pops up in front of you.?

Step 5: Kindly fill in your first name, last name, email, date of birth, and gender details. Your mobile number gets entered automatically.?

Step 6: Click “Sign-up”

Step 7: You will receive an OTP (one-time password) as a six-digit code on your mobile phone

Step 8: Enter the OTP you received on your mobile phone and click “Next”

Step 9: If you can see your first name on the top menu bar, it means you’ve successfully signed up and logged in to the Tamira website.?

Login Procedure For Existing Users

Step 1: Visit Tamira's website https://www.tamiralife.com/?

Step 2: Click the Login/Signup button on the top menu bar

Step 3: Enter your contact number with your country code and click “Get OTP” to receive a six-digit code on your mobile phone

Step 4: Enter the OTP code and click “Next”

Step 5: If you can see your first name on the top menu bar, it means you’ve successfully signed up and logged in to the Tamira website.?

Steps For Booking Appointment

Now that you’ve signed up or logged in to the website, you can book an appointment with aestheticians associated with Tamira.?

Step 1: Click “Treatments” on the top menu bar of Tamira’s website

Step 2: You can see a list of menus (Popular, Skin, Body, Genetalia, Hands & Legs, Cosmetic Dentistry, Hair/Scalp, Weightloss treatments, Breat, and Face)

Step 3: You can choose any aesthetic service under the given categories by toggling between them

Step 4: After you choose, click the particular treatment??

Step 5: Now you get to see the descriptions of what the treatment is about, the costs involved, the before/after gallery, treatment videos, risks, FAQs, and a lot more

Step 6: Slowly scroll until you see “Schedule Appointment” and click the button?

Step 7: Choose a location/city of your choice from the drop-down list (Surat, Ahmedabad, Pune, Kolhapur, Sangli, Secunderabad, Mumbai, New Delhi, Jaipur, Bengaluru, Hyderabad, Coimbatore, Chennai)

Step 8: Now, you can see a list of Doctors catering to the aesthetic service you’re looking for

Step 9: After choosing the Doctor, click the respective “Book Appointment” button?

Step 10: Select the appointment date and time at your convenience

Step 11: Tick the “I agree” checkbox and click “Continue To Booking”?

Step 12: Choose whether the appointment is for “Self” or “Someone else”?and proceed further

Step 13: A Razorpay payment link gets opened now. Enter your contact number and click “Proceed”

Step 14: Now, you can pay either by scanning the QR code generated or choosing any of the other payment options (Card, UPI, Netbanking, Wallet, EMI, or Pay later)

Step 15: After successful payment, you can download or save your appointment details.???

2. How do I book a lab test on the Tamira platform?

Unlike other pathology labs or testing centers, Tamira helps you undergo

specific tests that are essential to undergo an aesthetic treatment or

surgery. Lab tests, including but not limited to Progesterone, rRNA

sequencing, Allergy, Hydroxypregnenolone, Urine Protein, Body Fluid, etc.,

can be booked on the Tamira platform.

First, you need to log in to the website.

Login Instructions

Step 1: Visit Tamira's website https://www.tamiralife.com/

Step 2: Click the Login/Signup button on the top menu bar

Step 3: Enter your contact number with your country code and click “Get

OTP” to receive a six-digit code on your mobile phone

Step 4: Enter the OTP code and click “Next”

Step 5: If you can see your first name on the top menu bar, it means you’ve

successfully signed up and logged in to the Tamira website.

Second, follow the given steps to book a lab test.

Instructions for Booking a Lab Test

Step 1: Click the dropdown option beside your name on the top menu

Step 2: You can see options such as Dashboard, My Appointments, My

Quotes, Orders, Wallet, Invoices, Book Test, and Sign out

Step 3: Click the “Book Test” button and now the page will ask your city

Step 4: Choose your city from the dropdown

Step 5: Fifty and above lab tests get loaded on the page

Step 6: You can see more tests by clicking the “Load More” button at the

bottom of the page

Step 7: Choose the test that you want to undergo and click the respective

“Add to cart” button

Step 8: You will get a pop-up stating, “Services added successfully.”

Step 9: Click “OK” on the pop-up after every lab test addition

Step 10: Click the cart icon on the top right corner that displays the number

of tests you added to the cart so far

Step 11: Add your address details (First Name, Last Name, Collection Date

and Time, Email, Phone Number, and Address)

Step 12: Please carefully choose the mode of sample collection correctly

(Home Visit, Drop-Off, Walk-in)

1. Home Visit: Our agent will collect the samples at your doorstep

2. Drop-Off: You can visit the nearby lab and give the sample

3. Walk-in: You can visit our Tamira facility and give the sample

Step 13: Tick the “I agree” checkbox and click the “Continue Booking”

button

Step 14: A Razorpay payment link gets opened now for you to enter your

contact number and then click the “Proceed” button

Step 15: Now, you can pay either by scanning the QR code generated or

choosing any of the other payment options (Card, UPI, Netbanking, Wallet,

EMI, or Pay later)

This completes your lab test booking!

3. How do I make payments on the Tamira platform?

The Tamira platform offers a user-friendly experience for its customers while

making pending payments.

First, you need to log in to the website.

Login Instructions

Step 1: Visit Tamira's website https://www.tamiralife.com/

Step 2: Click the Login/Signup button on the top menu bar

Step 3: Enter your contact number with your country code and click “Get

OTP” to receive a six-digit code on your mobile phone

Step 4: Enter the OTP code and click “Next”

Step 5: If you can see your first name on the top menu bar, it means you’ve

successfully signed up and logged in to the Tamira website.

Second, follow the given steps to make the payments.

Payment Instructions

Step 1: Click the dropdown option beside your name on the top menu

Step 2: You can see options such as Dashboard, My Appointments, My

Quotes, Orders, Wallet, Invoices, Book Test, and Sign out

Step 3: Choose the “Invoices” option and now a page opens up with all the

invoices listed

Step 4: You can see the invoice ID, date, and unpaid amount on this page

Step 5: A “Payment” button is enabled on all invoices so that you can pay

them separately and at your convenience

Step 6: Click the “Payment” button to open the Razorpay payment gateway

Step 7: Enter your contact details and click the “Proceed” button

Step 8: Now, you can pay either by scanning the QR code generated or

choosing any of the other payment options (Card, UPI, Netbanking, Wallet,

EMI, or Pay later)

This completes your payment on the Tamira platform!

4. How do I explore the payment options in Tamira?

Tamira understands the challenges people face when paying a lump-sum cost for aesthetic treatments they’re undergoing. To make it easier and more transparent, Tamira has enabled a flexible payment mode with EMI.

Visit Tamira's payment page https://www.tamiralife.com/payment. This page has all the information you want regarding payment options for your aesthetic treatment at Tamira.??

(i) EMIs (Equated Monthly Installments)

You can pay the treatment cost in multiple and equal monthly installments with the help of the Bajaj Finserv Health EMI Network Card option.

(ii) Interest-Free EMI

You can repay the treatment cost to your bank without any interest and within a period of six to twelve months.?

Two Modes of Availing the EMI Option

Steps to Avail EMI with Bajaj Finserv

Step 1: Visit Tamira Aesthetic Health Care Center (Bajaj Finserv partner clinic)

Step 2: Choose an appropriate repayment tenure

Step 3: Choose either in-clinic financing or furnish your Bajaj Finserv Health EMI Network Card

Step 4: After your request is processed, you will receive an OTP (one-time password) to your registered mobile number

Step 5: Share the OTP with the respective executive assisting you.?

This completes your Bajaj Finserv EMI payment!????

Steps to Avail EMI with Razorpay

Step 1: Choose the treatment on Tamira’s website and proceed upto the payment option

Step 2: In the list of payment options (Card, UPI, Netbanking, Wallet, EMI, or Pay later), select “EMI Credit/Debit Cards”

Step 3: Again choose the “EMI” option from the given options

Step 4: Fill in your debit card details with which you want to avail of the EMI

Step 5: If the treatment cost falls under the limits of your debit card EMI plan, then EMI and interest rates (if applicable) will be displayed

Step 6: Choose the tenure of your choice and enter your contact number linked to your debit card

Step 7: After the process, you will receive an OTP (one-time password) code on your mobile phone

Step 8: Submit the OTP received.

This completes your RazorPay EMI payment!

5. How do I buy products at Tamira Pharmacy?

Aesthetic physicians and doctors at Tamira have curated 50+ skin, hair, and

beauty products to increase aesthetic wellness among people. All the

products have R&D (research and development) support. And throughout

the logistics, the products are strictly maintained in cold chains. Tamira

delivers the products within 3 to 4 business days within India, and it takes

only 2 to 3 weeks to ship outside India.

The first step to being eligible to order from Tamira’s pharmacy is to log in

to the website.

Login Procedure

Step 1: Visit Tamira's website https://www.tamiralife.com/

Step 2: Click the Login/Signup button on the top menu bar

Step 3: Enter your contact number with your country code and click “Get

OTP” to receive a six-digit code on your mobile phone

Step 4: Enter the OTP code and click “Next”

Step 5: If you can see your first name on the top menu bar, it means you’ve

successfully signed up and logged in to the Tamira website.

The second step is to choose “the city” in the top-right corner.

Now, you can explore and buy the products either by clicking “Products” in

the menu bar of the website or directly visiting Tamira Pharmacy

https://tamirapharmacy.com/

How do I buy from Tamira Pharmacy?

Step 1: You can explore the products based on the problem categories

(Wrinkles, Dark spots or circles, Skin oiliness, elasticity, or radiance, Hair

color, Adult hair and skin care, Pediatric Hair care, Anti-aging, etc)

Step 2: You can explore the product categories by clicking the “See All”

button on the right

Step 3: Choose a particular category by clicking on the category title and

you get to see all the products listed under the chosen category

Step 4: Click on the product image to read more about the product, its

composition, instructions for use, etc

Step 5: You have to click the “Add to Cart” button for each product that you

want to buy from Tamira Pharmacy

Step 6: After adding all the products, click “Cart” on the top menu bar of the

website to land on the checkout page

Step 7: Verify the products and their quantity, and then click the “Proceed to

Checkout” button at the bottom of the cart

Step 8: Add the address for delivering the products and click the “Preview

Order” button to check the products for the last time

Step 9: Now, click the “Confirm Order” button to proceed to the Paytm

payment gateway

Step 10: Choose the convenient payment option (QR code, debit or credit

cards, UPI, Net banking, etc) and make the payment to place the order.