Enhancing Trust in our Food Supply Chain through AI
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PepsiCo ?reached out through an inquiry on?Figure 8 Logistics ?8’s website...
Scott Landers, P.E. ?initially thought it was spam, but soon realized the multinational food and beverage giant had committed to spending hundreds of millions of dollars to support the black community over the next five years through a range of initiatives, internal and external—and wanted Scott’s help.
Pepsi wanted his help to get black-owned restaurants available and easily found online, while also teaching operators the ins and outs of building a profitable delivery business.
“We put together this really big proposal for them and were fortunate to win that work,” Landers said.
“Instead of just writing blank checks for these restaurants and giving out grants.
Pepsi realized that what they really needed were solutions and skills, and someone to actually come in and build equity into their businesses.”
The Pepsi partnership later expanded to a similar initiative with Hispanic operators, and both programs were just renewed for a fourth year—a massive, ongoing boost to Figure 8’s bottom line."
"AI is enhancing food safety in several ways, including through predictive modeling, food quality control, and automated food processing systems.
AI algorithms can predict potential foodborne illness outbreaks by using data gathered from various sources – such as environmental factors, ingredient quality, processing operations, and historical records of contamination – to proactively prevent food safety breaches from happening.
Additionally, AI algorithms can analyze images of food and packages in real-time to detect abnormalities, such as missing labels or torn packaging, to help identify contaminated products before they reach store shelves, restaurants, or consumers.
AI-powered automated food processing systems – including sensors and cameras – can detect and correct issues like temperatures, liquid levels, gas flow, humidity, and food hygiene that could contaminate food during the manufacturing and processing process.
AI’s technology and algorithms have become invaluable in tracking food from its point of origin to its point of consumption, providing greater transparency and accountability throughout the entire supply chain."
"The most visible manifestation of operational fragmentation in pizza restaurants is inconsistency in food quality, long delays and service levels.
With many chains operating on a national or global scale, maintaining a uniform level of quality across all outlets becomes a monumental task.
Different kitchens may use different cooking methods, varying and often changing local suppliers that might offer different qualities of ingredients, and the level of service might be different from one location to another.
This inconsistency can negatively impact the brand's image, causing customer dissatisfaction and a potential decrease in both loyalty and revenue.
Another notable form of operational fragmentation lies in supply chain management. Restaurants are dependent on a wide array of suppliers for everything from raw food ingredients to liquids, condiments, paper goods and packaging materials.
A disjointed supply chain can lead to inconsistencies in product availability, higher costs, daily menu adjustments and potentially compromised quality and service.
The COVID-19 pandemic further underscored this issue when disruptions in the global supply chain led to ingredient shortages, delayed deliveries, and dramatic price increases, posing significant challenges to many QSR and fast casual restaurants, and the pizza restaurant and delivery industry was not immune to these disruptions."
"For a franchise network, these numbers can show overall network generic data in combination with unique local performance, supporting franchisees with a foundation for sound business decisions.
A good KPI dashboard provide users with a?fast, easy solution to tracking KPIs and other business metrics.
A unified view of data that improves visibility into company health, both at central and local level. Customizable?data visualization?with performance and status indicators, so it’s super easy to understand for those in local operations.
As you modify your KPI definitions, data sources, or targets, these updates will populate automatically into your dashboards—saving you valuable time and effort.
Chainformation, an intelligent and efficient cloud application for franchise management, offers a robust role-based permission structure.
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Each user identity is associated with a specific unit/location and job description/role.
By integrating your KPI dashboard with?Chainformation, you automatically gain granular access control, allowing you to make local data available to each location.
Chainformation serves as the ideal platform for distribution and access across any multi-location business."
The rise of third-party delivery apps drove a surge in off-premise dining over the last 10 years, a trend in the restaurant sector that intensified during the pandemic.
Restaurants are increasingly catering to the demand for delivery and takeout by dedicating space on-premise for pickup orders and separate lines for takeout orders, ultimately reducing the need for dining room space.
As a result, customers are likely to patronize restaurants that enable a more frictionless digital experience to place and manage their delivery and takeout orders.
While 13% of customers use third-party apps or websites to place a delivery or takeout order, 40% of customers prefer to order through the restaurant's app or website, demonstrating the importance of a restaurant owning its own digital experience.
Regardless of how an order is placed, most customers (87%) believe a delivery fee of?$5?or less is fair for the convenience it brings.
As ghost kitchens, which only offer takeout and delivery, continue to become more prevalent, more than half of consumers (52%) indicated they would order from such an establishment.
Quality counts: 60% of consumers said they are unlikely to accept lesser quality when ordering takeout food.
Most patrons prefer to use the phone to address complaints, however its use has declined, from 63% in 2021 to 55% in 2023.
During the same time period, customer preference for mobile chat and text increased from 20% to 27%."
"In restaurants, one persisting issue operators are facing is labor.
Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well.
When processes are automated by computer or robot, especially food prep processes, consistency becomes an easier goal to attain.
By removing the potential for natural human error, operators know that every order is made to brand specifications and will taste and look the same from location to location.
This means sauces are applied uniformly (never too much or too little), that proteins are cooked to perfect doneness every time and sides such as french fries aren’t over- or under-cooked.
The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction."
"Want the best seat in the house? You might have to pay for it.
A company called?Tablz ?is allowing restaurants to sell reservations to their most popular tables. It integrates with the big reservations platforms like?OpenTable ?and?Resy ?and gives users the option to pick their table, for a price.
Those prices can range from as low as $5 for a spot at the sushi counter to as high as $150 at a high-end steakhouse.
Company founder?Frazer Nagy ?said customers seeking experiences and exclusivity are willing to pay that.
Restaurants keep 70% of the price and Tablz takes the rest. There’s no monthly subscription.
About 100 restaurants across 20 multiconcept restaurant groups are currently using the technology."
Sales Associate at American Airlines
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