Enhancing Security, Reimagining Furniture Retailers, CX & More
Vee24 Enhances Security with One-Time Passcode (OTP) for Seamless Customer Verification
The One-Time Passcode (OTP) feature is designed to enhance security and streamline customer verification. OTP enables businesses, particularly in industries such as financial services, to easily and securely verify their customers’ identities during text, voice, or video chat interactions.
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Multiparty Video Demo - Add Multiple Customers or Agents to Enhance CX
With our latest feature, businesses can effortlessly invite multiple customers or agents into a single video chat session, streamlining collaboration and enhancing the customer experience. ?
Watch the Full recorded demo, demonstrating agent and customer experiences here.
One-Time Passcode Video Demo - Elevate Security
With fraud on the rise and protecting sensitive customer information being more important than ever, Vee24’s OTP feature provides an extra layer of security by allowing agents to send unique one-time codes directly to a customer’s phone number on file. Once the code is sent, the customer enters it in the pop-up during the engagement, confirming their identity.
Watch the Full recorded demo, demonstrating ease of use for both Customer and Agent here.
What is Live Engagement? Video Chat, Co-browsing, Live Chat, and More
Customers no longer want to simply receive a product or service — they expect a dynamic, engaging, and personalized experience. To meet these expectations, companies are turning to live engagement tools.
What is Embedded Chat and How It Improves Customer Engagement
This feature is particularly helpful during mid-journey processes, such as completing applications, navigating configurators, or using interactive tools. Embedded chat empowers customers to get the help they need without interrupting their flow, making the overall experience smoother and more efficient.
Customer Service vs Customer Experience: Understanding the Difference and Why Both Matter
Brands are expected to not only meet the needs of their customers but to anticipate them and create lasting impressions. Two critical concepts are often at the heart of this: customer service and customer experience.
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