Enhancing Life Insurance Sales: The Power of Effective Objection Handling in Moving Towards Closing a Sale
Tariq Bhatti (ALMI, ACS, FLMI (BF) - LOMA USA)
Founder & CEO - Pension Pakistan
I've been involved in the sale of financial products centered around life insurance. To effectively address potential objections, I find it crucial to carry out a comprehensive Personal Financial Review with clients. This involves gaining insights into their financial standing, goals, and future aspirations. My approach has always been to present my products with clear facts and figures.
Clients often raise queries and objections, particularly concerning the operation of the product, the internal systems and procedures of the company, and the claims process. Given the distinctive nature of financial products compared to tangible goods, providing a detailed presentation becomes essential. This aids in ensuring that clients have a thorough understanding of the product, fostering better communication and comprehension.
Due to the unique characteristics of financial products in contrast to tangible goods, it is imperative to deliver a comprehensive presentation to elucidate the values and benefits associated with the product for the clients. This ensures that clients acquire a thorough understanding of the product.
My proficiency in delivering excellent presentations has consistently led to client satisfaction. Additionally, by explaining the features of high-value products with shorter maturity terms (5-8 years) compared to regular 20-year policies, I have successfully facilitated cross-selling and upselling opportunities.
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For clients, making a decision to invest in a financial product, especially one that involves a long-term commitment and lacks tangible qualities, can be a daunting task. Such products are essentially promises on paper, and the genuine fears and concerns of the client often lead them to raise objections or hesitate to proceed.
It's important to recognize that when a client raises an objection, it can actually be interpreted as a signal of interest in the purchase. Rather than feeling irritated by objections, it's crucial to empathize with the client, putting oneself in their shoes to understand their feelings. Viewing objections as a blessing and handling them in a professional manner can significantly contribute to closing the sale or finalizing the deal.
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