Enhancing Guest Experience Through New-Age Technology – Insights from Industry Experts.
On the recent occasion of Tech in Tourism Chapter II, a distinguished panel discussion was held on the topic “Enhancing Guest Experience Through New-Age Technology”. Moderated by Shri Satyabrata Sanu Ratho, Founder of PNV Group, the session brought together a diverse set of panelists from the fields of hospitality, art, and technology.
The esteemed panel included:
The discussion focused on the transformative role of technology in the tourism and hospitality sectors. Shri Satyabrata Sanu Ratho set the stage by highlighting how new-age technologies such as Artificial Intelligence, IoT, and Data Analytics are redefining guest experiences across the globe.
领英推荐
Key Insights from the Panelists:
Shri Sudarshan Pattnaik, renowned for his creativity in the arts, drew a parallel between the art world and guest experience, emphasizing that technology can be used as a tool to not only improve service efficiency but also to create memorable, personalized experiences for guests.
Dr. Srinibash Subudhi shared his thoughts on how hotels in Odisha are increasingly adopting smart technologies to cater to a tech-savvy generation of travelers. He emphasized that integrating AI-powered chatbots, smart rooms, and seamless check-in processes is key to staying competitive in the evolving landscape of hospitality.
Shri Sanjay Mishra focused on the operational side, explaining that technology is no longer just an enhancement but a necessity for hotels. He discussed how Empires Hotels have incorporated digital tools to streamline operations, improve customer engagement, and boost guest satisfaction. “Technology is a key driver for innovation and efficiency in the hospitality industry,” he remarked.
The panel agreed that while technology is revolutionizing the guest experience, it should complement rather than replace the human touch, which remains central to the hospitality industry.
The session concluded with a thought-provoking Q&A, where audience members, including hoteliers, travel agents, and students, engaged with the panelists on how to implement these cutting-edge technologies within their organizations.