Enhancing Employee Training with AI: A New Frontier

By Cassandra Buffington, MBA, SPHR

In today's rapidly evolving business landscape, the need for continuous learning and development has never been more critical. As Director of Training and Development at INSPIRE, I'm excited to share how we're revolutionizing employee training through the integration of Artificial Intelligence (AI). With AI-powered solutions, we're not just meeting this need; we're exceeding expectations and setting new standards for employee training.

Just as a well-oiled machine relies on both its parts and its operator, AI complements our expertise, empowering us to deliver training solutions that are both effective and highly efficient. I like to think about AI in the context of the human body. AI is the skeleton, but it can’t replicate the heart, brain or lungs - the vital organs. Those vital organs are the culture of the company.

Empowering Engagement with AI-Generated Content

Change can often be daunting, especially when it comes to adopting new training methodologies. However, AI has enabled us to create engaging and personalized learning experiences that resonate with our team members. Whether it's cybersecurity awareness or specialized skill development, AI-generated content allows us to address evolving challenges in real-time, ensuring our teams are always equipped with the latest knowledge and expertise.

For instance, we've utilized AI videos to demonstrate how to interact with our new learning management system, eliminating any barriers to adoption and ensuring seamless integration into our workflows.

Fostering Collaboration and Innovation

Through AI-powered platforms, we're able to streamline the training development process while fostering collaboration and leveraging the expertise of our team members.?

For example, employees who are more comfortable behind the camera can share their knowledge to train others without the need to be on camera or speak directly, making the learning experience more inclusive and accessible.

Embracing a Culture of Learning

As we continue to explore the possibilities of AI in employee training and development, I'm excited to share the positive impact it's already having on our team.?

James Miller, Director of Event Technology, reflects, "The new Inspire Academy has been a great experience for me. The approach to learning has positively impacted my experience, providing me with valuable tools that I could immediately apply at a property level."?

Similarly, Shannon Dewey, Director of National Accounts - Show & Event Services, notes, "Having access to the new AI training so early after my start was a great benefit. Everything I needed was readily accessible, and I was able to easily delve deeper into areas that I found particularly interesting or important."

Here's to a future filled with innovation, collaboration, and endless possibilities!