Enhancing employee security awareness: A guide for SME leaders

Are your employees reporting security issues promptly… or even at all?

Encouraging your team to report security issues quickly is vital for your business’s protection. While it may not have been a priority for you before, it should be now.

Despite the array of security technologies available, it's vital to remember that your employees are your first line of defence, and their vigilance is irreplaceable in identifying and reporting security threats.

Consider this scenario: one of your team receives an unusual email that appears to be from a trusted source. Of course, this is a classic phishing attempt, a cyber criminal trying to steal your data. Your employee spots the issue, fortunately, but then doesn't report it to your IT team or partner. This could result in a significant data breach, costing you and your business money, lost time and reputational damage.

In reality, less than 1 in 10 employees report phishing emails to their IT teams! This is often because they don't realise the importance, they think they might be in trouble, or they assume it is someone else's responsibility.

Let's look at some practical ways to mitigate these risks...

#1 - Addressing the issue through education

One of the biggest reasons your team isn't reporting a security issue is that they don't appreciate the risk. Cyber security training shouldn't be an annual training video that is ticked off the list. You need to hold regular awareness sessions, simulate phishing attacks and communicate what could happen if they fall victim to an attack. When your team understand the pivotal role they play in protecting your business, they will be more motivated to report any suspicious activity.

#2 - Simplify your reporting process

An overly complicated reporting process could deter even willing team members. Consider implementing easy-access buttons or links on your intranet to make it as easy and quick as possible.

Remind employees regularly of the reporting procedures and provide clear instructions. A simple thank you, or acknowledgement can reinforce positive behaviour and highlight the value of their efforts.

#3 Foster a positive reporting culture

It is crucial to create a culture where reporting security issues is viewed positively. If employees fear judgment or punishment, they will remain silent. Set the tone by openly discussing experiences with reporting issues, encouraging transparency and openness.

You could appoint security champions within different departments that act as points of contact for their teams, making the reporting process less intimidating. Keep security discussions regular to ensure it remains a priority.

#4 Celebrate success and learn from incidents

Share success stories where reporting has prevented a disaster. This approach not only protects your business but engages your workforce and improves vigilance. You could also consider sharing external disasters with your team to demonstrate what happens when an employee doesn't report something. A simple search in the news will, sadly, highlight a number of organisations where staff have been the root cause of a security breach.

Can we help?

Our clients rely on us to improve their security awareness and reporting processes. If we can help you, please get in touch.