Enhancing Digital Presence with 24x7 Applications and Cloud Support Managed Services
Sanjay Kalra
VP, Digital Transformation and Head, Alliances at Intelliswift | A Digital Trailblazer Driving Business Transformation with AI and Automation | HIMSS Northern CA Chapter | Follow me on X @sanjaykalra
In today's fast-paced digital world, ensuring the continuous availability and optimal performance of applications and cloud infrastructure is crucial for businesses. Our Applications and Cloud Managed Services approach provides 24x7 support for applications and cloud infrastructure, designed to enhance digital presence and improve customer engagement.
Background and Objectives
Typical customers for this solution includes ISVs, SaaS providers and large enterprises in Retail, Fintech, Banking, Insurance, Pharmaceuticals, and Healthcare. The solution provides round-the-clock support, covering various regions including the USA, India, Japan, and EMEA.
Scope and Solution Approach
Intelliswift offers 24/7 L1 and L2 support, proactive monitoring, and effective issue mitigation. Our team leverages a hybrid location model – utilizing our India centers, as well as nearshore centers in LATAM and EMEA. We leverage a range of tools and technologies, including ServiceNow, PagerDuty, AppDynamics, AWS CloudWatch, and AWS OpsCenter, to ensure comprehensive monitoring and support.
Key Features of Our Managed Services
Engagement Model and Governance
Our engagement model includes a hybrid approach with support from both Nearshore and India. We have a robust governance structure in place, with regular steering committee reviews, operations committee meetings, and daily status updates to ensure transparency and accountability.
Conclusion
Our 24x7 Applications and Cloud Support Managed Services are designed to provide our clients with the peace of mind that their digital infrastructure is in capable hands. By leveraging advanced tools and a highly skilled team, we ensure continuous service availability, driving efficiencies, and preparing for future challenges.
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