Enhancing Digital Presence with 24x7 Applications and Cloud Support Managed Services

Enhancing Digital Presence with 24x7 Applications and Cloud Support Managed Services


In today's fast-paced digital world, ensuring the continuous availability and optimal performance of applications and cloud infrastructure is crucial for businesses. Our Applications and Cloud Managed Services approach provides 24x7 support for applications and cloud infrastructure, designed to enhance digital presence and improve customer engagement.

Background and Objectives

Typical customers for this solution includes ISVs, SaaS providers and large enterprises in Retail, Fintech, Banking, Insurance, Pharmaceuticals, and Healthcare. The solution provides round-the-clock support, covering various regions including the USA, India, Japan, and EMEA.

Scope and Solution Approach

Intelliswift offers 24/7 L1 and L2 support, proactive monitoring, and effective issue mitigation. Our team leverages a hybrid location model – utilizing our India centers, as well as nearshore centers in LATAM and EMEA. We leverage a range of tools and technologies, including ServiceNow, PagerDuty, AppDynamics, AWS CloudWatch, and AWS OpsCenter, to ensure comprehensive monitoring and support.

Key Features of Our Managed Services

  1. Service Continuity: We ensure zero disruption during the transition phase, adhering to process compliance and SLA requirements. Our optimized team structure and strong technical leads guarantee seamless operations from day one4.
  2. Driving Efficiencies: Our AI-enabled lean AMS framework focuses on proactive and predictive monitoring, automation of repetitive tasks, and effective service integration and management. This approach helps in reducing operational costs and improving service quality.
  3. Future-Ready Teams: We emphasize up-skilling and cross-skilling our resources to support modern tech stacks. Our teams are equipped with AI-enabled tools and are prepared to handle future challenges in cloud and FinOps.

Engagement Model and Governance

Our engagement model includes a hybrid approach with support from both Nearshore and India. We have a robust governance structure in place, with regular steering committee reviews, operations committee meetings, and daily status updates to ensure transparency and accountability.

Conclusion

Our 24x7 Applications and Cloud Support Managed Services are designed to provide our clients with the peace of mind that their digital infrastructure is in capable hands. By leveraging advanced tools and a highly skilled team, we ensure continuous service availability, driving efficiencies, and preparing for future challenges.

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