ENHANCING THE CUSTOMER EXPERIENCE IN BANKING

ENHANCING THE CUSTOMER EXPERIENCE IN BANKING

Kelvin Downer Kelvin Downer

Kelvin Downer

Putting people at the heart of performance. Communications Consultant and Team Coach (ICF | ORSC | DISC

发布日期: 2020年7月22日
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GOAL Educate banking sector on the range of retail services within a Bank

STRATEGY Demonstrate the customer journey cycle for Banking Customers

TACTIC Create a fun animation focussing on a typical family visiting a bank, creating multiple scenarios were Telefonica technology is delivering innovative services to enhance the customer experience and create additional revenue channels.

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