Enhanced Support, RFx Updates, and More
bids&tenders
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By now, most of you are probably already aware of the bids&tenders migration from Zendesk to ServiceNow. For anyone who might have missed the email, here is a quick recap.
The migration will take place on March 4th, with the following tools being replaced:
? Supplier Support Portal ? Buyer Support Portal ? Community Hub
In addition, the callback request will no longer be available in our phone system, simply leave a voicemail and our team will be happy to get back to you.
The ServiceNow platform will enable us to streamline our operations and provide superior service. In particular:
To make the transition as smooth as possible, we are providing this helpful FAQ document, and as always, our team is here to support you throughout this transition.
Evaluation Essentials (RFx) Status Update
We will soon begin internal testing of the new evaluation module in preparation for user testing! bids&tenders customers, please check your inbox for more details.
On the Horizon
We will be hosting fireside chat with the City of Saint John, New Brunswick on their recent migration to an e-procurement model. Vendor adoption and engagement will be one of the important topics covered.
Details will be shared on our social media channels and via email. Stay tuned.
Looking to tackle your latest challenges with ease? Check out the
Buyers' Resources section, where you'll find everything from event guides to expert tips designed to help you navigate procurement with confidence. Explore now and power up your procurement strategy!
Don't hesitate to reach out to your Implementation Specialist for information or support.?For the full version of the newsletter, please check your inbox.