Engineer Your Future in Dublin
Naoise Leahy, Senior Manager of Global Customer Support in Dublin
Tell us a little bit about yourself and what led you to join Informatica.
I’ve been with Informatica for over 15 years now. I have always loved solving problems, learning new things, and achieving with a team, so the Global Customer Support team was the perfect group for me to build a career with. I have stayed with Informatica because of the opportunities that have been open to me and the various projects that I have been able to get involved with, but the main reason I have stayed with Informatica is the people working here with me.
What roles are you currently hiring for?
We are currently looking for a Technical Support Engineer Super Star for our Enterprise Data Catalog / Data Governance products.
Tell us more about your team, and why job seekers should join you and your team.
The Global Customer Support team in Informatica is an award-winning team. One key differentiator for Informatica is our relentless focus on customer experience, customer success, and customer loyalty. So, we are extremely motivated to help our customers to be successful and that's the reason we're making huge investments in customer success.
And we’ve been recognized for it. TSIA recognizes us. If you also take a look at TNS surveys, number one in customer loyalty for 13 years in a row, and number one in customer experience. We’re proud of the accolades we’ve received for the investments that we make and the leadership we show in customer success.
The link below gives an idea of our customer success stories: https://www.informatica.com/about-us/customers/customer-success-stories.html
My team in Dublin are a group of mainly multilingual technical engineers that work together with our teams in Maidenhead and Stuttgart and also Brazil and India daily. The team is a mix of levels from our intern to our principal subject matter expert.
We care about each other in the team, so each member is very encouraging and helpful with each other. Knowledge sharing is really important, so we are all learning from each other constantly. We’re always looking for new ideas for our regular team catch-ups and events because we understand that we need to have fun as a team too ??
What real-life problems does your team solve?
We assist our customers with answers, guidance, or a fast diagnosis of problems while using our software products or sometimes with 3rd party interactions with our products. That could cover issues related to the Database or data source a customer is using, Operating Systems, Network, general resource issues (disk space, memory, etc.), or any questions or issues a customer may have with our Informatica product functionality and its performance. Every day we see a variety of different questions or problems that we can solve with our customers and teammates.
What are you looking for in your next hire/teammate?
A friendly, technically abled, helpful candidate that speaks a second European language (other than English) and takes pride in their work.
I am looking for a person who would have a love of learning new technology and a great set of basic technical knowledge and skills but also loves to solve problems and talk about it all with the team and our customers!
For this particular role, we are looking for people with Linux/Unix and Database knowledge in particular along with a second European language, so if you have those skills, you need to tell us!
The role would also have the right candidate enjoying the different conversations with our customers at a variety of levels of technical knowledge, making sure that they are happy with our help.
What does it take to succeed in a Technical Support Engineer interview?
Firstly, you need to show me that you can communicate well, that you care about resolving our customer’s technical problems, that you care about helping your team achieve their goals and you have pride in your overall performance.
You will also need technical knowledge; you need to explain how you learn about new technology and how this has helped you succeed in your previous roles.
Then you will successfully discuss how you behaved in previous roles helping customers troubleshoot and resolve their technical problems.
Interested in learning more about #LifeAtINFA? Follow our Informatica channels on social to meet our team, learn more about life, careers, and events at Informatica. Also, visit our Career Page to view our latest openings.