ENGAGE SERIES: Communicate - Include
Mark Bilton MBA FAICD
Independent Chair | Strategist | Leaders' Advocate | Advisory Board Creator | International YPO Facilitator | YPO Emeritus Ambassador.
A broad and diverse group of people bring a wide variety of different perspectives, giving you a more wholistic view of your issue or challenge. There’s a greater chance of success when you lead a team who are very different to you. Harder to manage yes, but an opportunity for a significantly better outcome.
Be transparent and truthful even when the news is negative. People always fill a gap in communication with assumptions, and they usually assume the worst. So, you might as well be open. What is it about bad news? It sells well, travels fast and seems to catch our attention. Our 24-hour news cycle is unfortunately built on it. Despite all the views to the contrary there is nothing wrong with communication in most companies. Bad news will get around a team at the speed of gossip.