#end-slack-chaos vol. 1 | Transforming Slack into a CX Powerhouse

In the dynamic B2B landscape, two trends – the rise of real-time messaging on platforms like Slack and AI-powered innovations – are reshaping customer experience. This convergence is creating a new era where communication, collaboration, and problem-solving seamlessly integrate into one unified platform.

Traditionally, customer experience relied on fragmented channels like email and web chat. However, as teams gravitate towards real-time messaging platforms, a transformative shift is occurring. By harnessing the power of Slack, companies can revolutionize their support giving multi channel experience to customers, utilizing AI for streamlined workflows and personalized assistance.?

Want to know more about this transformative shift??Read our blog post on the topic here.

And now, our monthly round up of tips, tricks, and CX leaders you should be following:

• Slack launched their biggest redesign ever.?The Verge?perfectly captures how the new UI will help tame Slack chaos.?
• Learn how Mixpanel fields over 2,000 customer support tickets each month?(hint: they’ve nailed down the most important customer success metrics for B2B).?
• 21 Ways To Shore Up Your Customer Success Org?— from First Round Capital?
• Bridging the Gap Between CS & Everyone Else?— from CS Insider?
• Webinar:?Taming Your To Do's: Project management tips for CS success??— from UserIQ
• One of our favorite CS voices on LinkedIn:?Alex Farmer, Founder of Customer Success Excellence?
• The ultimate toolbox of questions for CSMs?— from CS Insider

That’s all for now! We’ll be back in about a month with more resources to help you & your customer facing teams thrive.

Lauren Davis | Product Marketing Manager,?Thena