[EN Edition ????] The Conversation Connection - ?? Trusted Generative AI for E-Commerce

Since last summer, we've seen AI become more accessible than ever with the democratization of ChatGPT and generative AI models. Today, powerful large language models (LLMs) are available to all, pushing the boundaries of natural language generation.?

This breakthrough in technology is a turning point,?multiplying human efficiency and transforming customer experiences, while delivering substantial cost savings for businesses.?

Discover some?ways you can use generative AI?advancements to improve the customer experience.

iAdvize Introduces Trusted Generative AI for E-Commerce

We’ve launched our newest solution, the?conversational generative AI?that’ll supercharge your online sales, your agents’ productivity, and your consumers' experience at scale.

After implementing our new generative AI tech, brands are seeing results like a?10x?conversion rate,?70%?CSAT, and?80%?full automation.

???Learn more

Retail Innovation & Conference Expo

Chicago | June 13-15

Social commerce, generative AI, and a little green alien were the spotlights at the Retail Innovation Conference & Expo we attended a couple weeks ago.

Check out pictures from our booth, the?Social Commerce Showcase, which featured a real-time live shopping demo, our generative AI-powered chatbot, CAi, and, of course, the star of the show.?

iAdvize’s Senior Presales Consultant, Matthew Schwartzkopf, also gave a presentation on how to?scale social commerce with the power of generative AI. Stay tuned for more on this session’s insights!

Petit Bateau Streamlines Customer Service With Assisted E-Commerce

Since 2017, French clothing brand Petit Bateau has been developing and?improving their conversational strategy?with the iAdvize platform. With 30% of all sales coming from their e-commerce website, the brand focused on enhancing their online customer service.?

Our premium e-commerce messaging technology allows them to provide a?superior online support?experience that exceeds their customers’ expectations and drives retention.

???Read the success story

5 Ways to Boost Customer Satisfaction With Generative AI

Advances in AI and messaging offer?new perspectives for customer service professionals, enabling them to enhance team productivity and improve customer satisfaction. Discover our takeaways from our interview with Cécile Schelfout, Product Manager at Decathlon France, and Grégory Scalabre, Director of Customer Services and Contacts at Kiabi, on their approach to conversational channels and AI technologies.????Read the article

How AI is Transforming Sales & Online Customer Service Jobs

AI is changing the way we work, and investing in tools and processes that streamline sales and customer service jobs is vital for businesses looking to deliver better online customer experiences across the entire sales funnel. Learn how?generative AI is revolutionizing the roles?of sales and online customer service representatives, and what opportunities it presents to drive revenue. ???Read the article

Cut Costs & Drive Revenue: How Conversational Commerce Gets You Big Wins

Creating new revenue streams is no easy task. Although there’s no one-size-fits-all solution, a great place to start is with low-barrier messaging channels and conversational commerce tactics, like on-demand brand advocates, connected in-store sales associates, and live shopping. Get started putting these strategies into practice & tailoring them to your business with this essential guide. ???Get the guide?