Empowering Kosovo's Youth and Elevating the BPO Sector

Kosovo's BPO sector has been experiencing significant growth in recent years, with companies like SPEEEX at the forefront of this transformative journey. In a recent interview with Radio Liberty, Fikret Murati, the founder and CEO of SPEEEX, shared his vision for the future and the role his company is playing in creating a prosperous and innovative landscape for Kosovo's youth.

Established in 2016, SPEEEX has quickly become a major player in the BPO industry, providing services primarily to foreign companies in the commerce sector. With around 2,000 employees in Kosovo, the company boasts an average age of just 29 years, reflecting its commitment to engaging and empowering the country's young workforce.

Fikret Murati, who grew up in Switzerland, splits his time between the two countries, but his passion for Kosovo and its potential led him to establish SPEEEX. He believes that offering secure employment, development opportunities, and a promising future is key to retaining young talent in Kosovo. As a private company, SPEEEX adheres to certain principles, ensuring its employees are well taken care of and provided with an environment conducive to personal growth.

One of the most significant attractions for employees at SPEEEX is the substantial difference in salaries compared to the national average. While the average gross salary in Kosovo was reported to be 521 euros in 2022, SPEEEX offers its workforce an impressive 1,200 euros, a testament to the company's commitment to fair compensation and recognition of talent.

Moreover, Fikret Murati has gone the extra mile to ensure that his employees find peace and relaxation at the workplace. The company's newly built headquarters in Prishtin? includes dedicated spaces for employees to unwind, prayer rooms, and even plans for an on-site ATM to meet all their needs within the premises.

As a result of these efforts, SPEEEX has garnered international recognition, putting Kosovo on the map as a sought-after destination for BPO services. The combination of cost-effectiveness and high-quality services has made Kosovo an attractive option for businesses in the global market.

The growth of the BPO sector in Kosovo has been nothing short of remarkable. The number of companies offering technology and communication services has nearly doubled since before the COVID-19 pandemic, with over 1,950 companies currently operating in the sector. This surge has also led to an increase in the number of employees, opening up countless opportunities for Kosovo's youth to pursue meaningful careers.

SPEEEX stands as a shining example of how private companies can make a significant impact on a country's economic and social development. By focusing on fair compensation, employee welfare, and nurturing a culture of growth and innovation, they have created a thriving environment that benefits both the company and its employees.

According toVigan Disha, Executive Advisor at SPEEEX, Kosovo has now become a recognized destination for BPO services.

"Kosovo is an attractive destination for these services. We have proven that the combination of low cost and high quality favors Kosovo in the international market," he says.

Currently, there are 1,950 companies in Kosovo offering information and communication technology services, compared to 930 before the COVID-19 pandemic. The sector experienced its largest growth last year, with over 700 new companies being added. During this period, the number of employees in this sector has also increased

In conclusion, Fikret Murati's commitment to Kosovo and its youth has led to the establishment of SPEEEX, a company that not only excels in the BPO sector but also nurtures the potential of young talents. As Kosovo's BPO industry continues to thrive, it is evident that private enterprises like SPEEEX play a crucial role in driving the country's progress towards a prosperous and sustainable future.