Empowering Global Communication: TymeX's English Training Program Initiatives, partnered with Elsa Speak
In today's globalized world, effective communication is crucial for the success of any organization. For TymeX, the Product & Technology Development Hub, fostering innovation and global growth is at the core of our mission. As part of the Tyme Group, we serve 10 million customers worldwide. Our mission at TymeX is to power digital banks like TymeBank in South Africa and GoTyme Bank in the Philippines. With a diverse team of 960 individuals spread across the world, we understand both the opportunities and challenges that come with effective English communication in the workplace. This blog will extensively explore TymeX's English training programs and engagement efforts aimed at boosting our team's English skills and enabling effective global communication.
Training Programs: Cultivating an English-Centric Workspace
Recognizing the pivotal role of effective English communication in our global organization, particularly considering our significant presence in Vietnam, clear and concise communication is crucial for fostering collaboration, enhancing productivity, and ensuring overall team success.
TymeX consistently enhances our team's English proficiency through tailored training programs and community engagement projects. The partnership with ELSA Speak, an AI-powered speech recognition platform, has played a key role in the success of these initiatives. Additionally, we've established an internal English community aimed at fostering collaboration and supporting a conducive learning and practicing environment. This initiative encourages active participation and facilitates idea exchange, utilizing a blend of online and offline channels to shape an English-focused workplace adaptable to our hybrid working model.
To cultivate learners' long-lasting learning habits, TymeX has partnered with ELSA Speak to enhance our English training program. This partnership offers our team members access to tailored daily lessons that focus on improving pronunciation, fluency, and intonation. By dedicating a minimum of 15 minutes daily to English practice, team members can proactively develop their language skills. The ELSA Speak app provides personalized feedback, allowing individuals to craft their learning journey based on their unique needs and interests.
It goes beyond curriculum delivery by incorporating progress tracking. Through the ELSA Speak app, our team members engage in daily English practice, fostering a habit of consistent learning and growth. This self-driven approach empowers individuals to take control of their learning and tailor it to their specific goals. The partnership with ELSA Speak ensures that TymeX team members have the necessary tools and support to improve our English proficiency continuously.
To infuse fun into the learning process, we have introduced interactive contests as part of our English training program. These contests, such as the Elsa Contest and the TymeX English Speaking Contest, provide team members with opportunities to challenge themselves, express their perspectives, and enhance their English-speaking skills.
The TymeX Speaking Contest, with a TEDxTalk format, aims to empower our employees' learning spirit while aligning with Tyme’s core value of improving. This contest offers a platform for our team members to showcase their English-speaking skills, with a variety of topics to choose from. By participating in the TymeX Speaking Contest, employees can enhance their confidence and fluency in English communication.
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With Elsa Contest: Oxford Business Result Hunt, participants engaged in a 28-day challenge on the ELSA App, dedicating at least 15 minutes daily. The contest witnessed the active participation of over 90 contestants, resulting in a collective increase of 430 hours and 12,607 lessons compared to the previous period. This success of the Elsa Contest demonstrates the effectiveness of gamification in engaging learners and improving their English communication skills.
By incorporating gamification and engagement initiatives, TymeX transforms the learning process into an interactive and enjoyable experience. These initiatives drive active participation and foster improved English communication skills among team members through healthy competition.
Throughout the training period from August 2022 to December 2023, significant progress was observed among participants. Notably, 60% of learners consistently engaged in the 0–5% improvement range each month, demonstrating their active commitment to skill enhancement. Additionally, nearly 46% of participants experienced substantial growth in their English skills, notably elevating their improvement ratio within the 11–50% bracket. Initially, a remarkable 4% of participants achieved proficiency growth exceeding 70%, as measured against their entry test results.
This progression showcases the effectiveness of our training efforts and the team's dedication to improving their English. This continuous momentum, driven by daily practice, not only ignites our team's interest in learning but also boosts confidence in workplace communication, elevating their English proficiency levels for more effective interactions. Furthermore, our internal survey revealed positive feedback from English learners, rating their observed improvement in English skills at 4.15 out of 5 and their learning experience with ELSA at 3.89 out of 5.
“The English programs that Tyme organized helped me overcome my insecurity about speaking English. This boosts my confidence when using English verbally in my daily work. My listening skills have also improved as I am more comfortable working with people with different accents.” Feedback from Tyme's employees who joined the English program.
These results, along with the testimonials, emphasize the positive impact on our employee’s confidence in speaking English at work. These outcomes distinctly highlight the program's effectiveness and influence on our training initiatives.
Conclusion
Our English training programs, especially in partnership with ELSA Speak, are more than just English language enhancement initiatives. By creating an environment that promotes active learning, forming lasting habits, and engaging through innovative initiatives like gamification and contests, we empower our team members to excel in their professional and personal growth journeys.
In today's competitive landscape, having an English-proficient workforce is crucial for effective communication and collaboration. TymeX’s dedication to employee engagement and improving English communication skills aligns with our core values of continuous growth. We also continue to lead the way in banking technology solutions, empowering global communication and driving forward-thinking organizations into the future.