Empowering Change:                                             The 7 Steps to Breaking Down Complexity

Empowering Change: The 7 Steps to Breaking Down Complexity

Object Computing Inc. (OCI) was introduced to me by smart people I’ve worked with and deeply respect; experts in their unique fields of technology and the experience to see things through to completion - so I am thrilled to have joined OCI as Senior Client Strategist.

I’ve had the privilege and pleasure of guiding hundreds of organizations through complex technical transformation. During this time, I learned that by addressing political, operational and behavioral change factors first, we clear the way for a more successful implementation.

In this series, I share my personal experience where change begins with thoughtful design and facilitation of summits and workshops that validate and establish clarity, alignment, and anything standing in the way of change. Engaging the group in this way, we avoid costly false starts by building momentum during the following stages of discovery and action planning.

Part 1: Remember the Future

Complex and transformative programs are typically large, ambiguous, and come with change management requirements to be successful. Logic would suggest to ensure successful change, those impacted should have a stake in what that change looks like.? Asking a team of teams to invest time to cast a vision can be a complex and political landscape to navigate.? When faced with a long and difficult pathway ahead, some may want to focus on possible pitfalls and risks; turning a visioning summit into a venting session. To bridge this potential outcome, we play a game called Remember the Future and defer the difficulty to a later exercise. By living in the future for a brief time, we learn what success looks like. How to video below:

Part 2: Priority Pyramid

A dependency map exploring?teams, processes, and tools and their collective impact on success metrics. During this exercise we get to observe team dynamics, alignment, agreement, and disagreement to explore a critical component of change management…team enrollment. Department or division leaders each have their own goals, budgets & metrics to manage. By looking across all of this at one time, we can find alignment and enroll the group to work together towards a shared future. How to video below:

Part 3: Three Little Pigs

We could easily link the story of the Big Bad Wolf to today’s climate of cyber security fears, but for this exercise, we focus on the differing attitudes of the three pigs. Before doing this, you might consider making sure the group is willing to be vulnerable and feels safe sharing their strengths and weaknesses. If the group is a manager and their team, complete transparency may not be easy. Even a group of peers can have difficulty being fully honest with one another. How to video below:

Part 4: Influence and Control

Working with a group that believes success is being hindered by factors outside their control, it can be useful to give them space to explore why. Items seemingly out of our control can actually be influenced or nudged in positive directions. With enough positivity and the art of the possible, we can get excited about the future and our newfound partnership potential; rocket fuel for successful change management!? How to video below:

Part 5: Journey-Mapping

Back when we did Priority Pyramid, we uncovered some high-value use cases.? In this exercise, we will compare the current state vs. the future desired state to reveal friction and dysfunction giving us a first-hand account of delay, pain, surprises and realizations as participants learn what really happens across an entire story. How to video below:

Part 6: Spider Map and MVP

When deciding to build new software, we want to understand the different personas or users and their most desired features to decide where to invest in a minimum viable product; something with enough features to provide a delightful experience and grow from there based on feedback we get from each persona group. How to video below:

Part 7: Kick off '25 by Taking Action!

Meetings are expensive when you add up the value of time. So use this exercise at the end of a session to agree on actions and accountability leading to the follow-ups that keep things moving. No matter what tools you use to document, be sure to break the tasks down small enough. How to video below:

And that's it!


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