Empowering Car Washes: Rising Tide's Journey with LiveReach AI

Rising Tide Car Wash, a growing car wash chain in Florida, that primarily employs neuro-diverse employees needed a better and more simplistic way to manage their video infrastructure. As the business continued to grow, so did the need to scale operations, service, and better manage incidents that may arise.

LiveReach AI – A Cloud Camera System That Goes Beyond Just Property Protection ?

Like any business that deals with claims and incidents, car washing is no different. If a customer complains to a manager about a scratch going through the tunnel, it typically takes the site manager days (even weeks) to search for the video footage across multiple cameras, save the appropriate footage, organize it, and then finally ship the video out.

Traditional camera systems simply weren’t built for this cumbersome workflow. While camera systems from Amazon or Costco can help businesses monitor, these companies don't understand the day-to-day challenges of a car washer.

LiveReach AI, made it easy to search for footage, save, and share within seconds. Utilizing AI, any manager can search for a vehicle across cameras instantly, pull up the footage, and immediately save it to “Case Management,” a Dropbox-like video storage repository built to help car washers quickly manage videos associated with claims. With better tooling, Rising Tide could turn around footage with customers, insurance, and 3rd party agencies faster to defend and protect their business.

“It used to be panic inducing every time we'd have an insurance claim but with LiveReach we're always in a great position to defend false claims.” - Thomas D’Eri (Co-Founder & COO Of Rising Tide Car Washes)

Scale Operations with Built-In Analytics and Train More Efficiently

In addition to better managing claims, Tom D'Eri, COO of Rising Tide, worked closely with LiveReach's product team to further enhance the camera system's capabilities to move beyond video management. Within weeks, LiveReach AI quickly released video analytics metrics specifically built for car washers. The product now features tools to measure pay station employee performance, customer service times, repeat visitor analysis via LPR, and vehicle processing times - all designed to help a car washer wash more vehicles and drive more revenue for their business.

?With LiveReach AI’s help, Rising Tide is now able to:

• Measure vehicle idle time in parking lots and vacuum areas
• Determine Person Absence and Vehicle Unattended Times
• Save & Distribute Video for Training Purposes

Key Takeaways

1. Faster claims resolution for Improved Brand Perception and Customer Loyalty: Rising Tide is now able to better manage video. From the searching to sharing, a process that used to take days can now be completed within a few hours.
2. ?Optimizing Performance: Via accurate video analytics and innovative ways to present metrics, Rising Tide can now measure performance across its entire portfolio and drill down to individual employee performance.
3. ?Optimize Team Efficiency: Within case management, Rising Tide stores video examples around vehicle loading, pay station greeting, and customer interactions areas so the team is trained and understands what's expected of them.