Empower Staff and Instructors with the Best Technology

By Team Whoosh

In today’s public and private clubs, leveraging modern technology is essential for saving valuable resources and enhancing member satisfaction. Unfortunately, many legacy club software systems have not kept pace with the evolving needs and trends within the industry. If you’re still using outdated software, or even pen and paper, your staff are likely bogged down by inefficient workflows and duplicative data entry.?

One significant area where this inefficiency is most evident is in the management of lessons and instructional programs. With 21 million total lessons given in 2019, according to the National Golf Foundation , it’s instrumental for teachers to leverage these appointments as opportunities to retain players, promote the game and make it more fun. Whether it's golf, tennis, or any other activity, the ability to easily book, schedule, and manage lessons is crucial to bettering their instruction.?

Having collaborated with over 150 industry professionals to understand the gaps in legacy technology, Whoosh has developed solutions that reduce revenue loss and save over 20 hours of staff time each week, particularly in the lessons category. Our lesson module is an excellent tool for those looking to increase lesson bookings, maximize instructors' time, and streamline operations. While traditional methods of managing schedules, member information, and lessons can be time-consuming, Whoosh automates these processes to ensure everything runs seamlessly:

Calendar Integration

Our Lessons module is powered by a calendar integration that enables instructors of any kind to sync their Outlook, Google or web-based calendars to automatically manage their availability. By automating the process of scheduling lessons, instructors only need to manage one calendar instead of manually updating their availability in multiple systems. This reduces the chances of missed appointments, ensuring a reliable scheduling process that increases player satisfaction.

Additionally, for operators who are focused on managing complex facility/multi-course schedules and monitoring overall usage of these spaces, Whoosh takes into account current course, range, court or simulator availability, conditions, restrictions before allowing a lesson to be reserved.?

Both of these key elements of our tool, ensures facility availability is always up-to-date, eliminates double booking concerns, the need for manual oversight and ensures enforcement of booking rules. Staff can confidently rely on the system to manage bookings, freeing up time to focus on other operational tasks, or simply crafting a successful lesson for members of guests!?

Member/Guest Booking and Communications

For members, booking lessons becomes even easier with our booking application available on desktop, or iPhone or Android phones. By empowering members to self-serve and find the slots that work best for them, staff spend less time coordinating and rescheduling lessons, and this autonomy reduces back-and-forth communication!?

Operators can also decide if they prefer to have players book directly, or simply request a lesson for an instructor to confirm. Both options allow members/guests to filter by date, time, or instructor, allowing them to preview availability before committing to a reservation or request. Many instructors prefer to control their calendar, so lesson requests give the instructor the ability to determine when to slot a player within a requested range to give these instructors more control of their schedule. We also have built an option for notes, giving players the space to share lesson requests, skill level or other pertinent details ahead of time. This creates a space for streamlined one-on-one communication in a centralized location, to confirm all parties are on the same page, enhancing the overall lesson experience.

Once a lesson is confirmed, all players will receive email, text or push notifications that document their booking. Should schedules change, they have the option to update their reservation directly in the Whoosh application, within a per-determined cancelation window, with or without penalty.?

Power Group Clinics

Multi-person lessons? Clinics? Events? We do that too!?

Our Lessons module allows for additional players to be added to a lesson with ease. This can be simply done during the booking and request process.?

Use the Whoosh Events module to create, customize, and manage department-specific and cross-department events that are perfect for recurring, one-off or seasonal clinics. This streamlined approach reduces the time spent on event logistics and coordination, making it easier to manage multi-person events happening on-premise. Staff can prioritize when sign-up opens, easily limit the number of attendees, and collect payment ahead of time. We also offer the option to build custom forms to capture specific needs and preferences, ensuring a smooth registration process that collects necessary information upfront, saving staff time on follow-up communications and adjustments, while also managing attendee limits effortlessly.?

In today's fast-paced world, equipping your club’s staff with modern technology tools is more important than ever and the importance of providing instructors with these tools cannot be overstated. Whoosh and similar platforms can streamline operations, improve communication, and enhance coaching capabilities, leading to a more efficient and effective working environment. Want to know more about how to get Whoosh into your club? Contact us.