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Empower and Engage with Citizen-Centered Design

IxDF - Interaction Design Foundation

Helping millions turn passion into paycheck with design. Learn design—it’s for any job, any industry.

发布日期: 2023年6月16日

Governments and infrastructure are the foundation of modern societies. Civic design supports the health, happiness and productivity of citizens from every walk of life.?Good civic design seeks to close the gap between the needs of the citizen and the policies and projects needed to provide solutions.

Our new Master Class,?How to Design for Civic Life, with Whitney Quesenbery, the Director of the Center for Civic Design, will teach you how to encourage user participation and simplify complex, bureaucratic tasks for everyday people. This webinar will propose that democracy is a design problem that citizens can solve in collaboration with policymakers.

This webinar will get you to see public works as a design problem. With the insights from this webinar, you can use civic design to empower those in need.

Civic design is successful through engagement with citizens. A “Citizen-focused” approach often uses participatory design methods to encourage collaboration between the communities and the governments that serve them.

Designers in this space apply their approach to larger and larger problems, but what does that mean for the future of design? How should designers approach communities affected by societal problems and design collaboratively? Read on to find out!

The Future of Design—What’s Next?

Illustration with four adjacent icons. The labels in each hexagon from left to right read "People-Centered", "Solve the Right Problem", "Everything is a System" and "Small and Simple Interventions." — ? Interaction Design Foundation, CC BY-SA 4.0

It’s no secret that designers and design processes have become more widespread across various industries. But what does this mean for designers now? How should we be thinking about the role of designers in the world and what problems designers may be able to solve?

What is Participatory Design?

Participatory design is a collaborative approach involving users in the design process. It aims to democratize the design process and gives users ownership and input on the final product. For this reason, it’s an invaluable tool in civic design, where engagement is just as crucial as the design itself.

A cartoon of a person presenting a lightbulb with the other explaining that they do not use electricity. — ? Interaction Design Foundation, CC BY-SA 4.0

In civic design, it’s essential to understand the community you work with. UX designers have employed human-centered design for decades, which is even more important for government and NGO interventions. Read why it’s so important to shift focus onto the people affected by the problem to create lasting solutions.