Employing digital

The modern workplace is increasingly shaped by digital technology. Whether employees are engaging with enterprise applications, collaborating through communication platforms, or accessing HR services through self-service portals, their experience with digital tools directly influences their productivity, satisfaction, and overall well-being. Organizations that recognize the importance of Digital Employee Experience (DEX) are better positioned to enhance employee engagement, optimize business performance, and drive long-term success.

This book explores how organizations can improve DEX to create a more sustainable and effective working environment. By focusing on both secure well-being for employees and sustainable contribution to the organization, it provides employers with a framework for understanding and improving the digital aspects of work.

Most books about DEX focus on the role of the IT provider. Employing digital takes a complementary perspective and positions DEX as a core business responsibility. It frames DEX in the context of employment, where the interests of employees and employers align. This book is therefore for business leaders seeking to understand DEX as a business resource, and for IT professionals looking to support business leaders in achieving their employment-related goals.

This book is structured to provide a comprehensive understanding of DEX from an employer's perspective. Here's a brief overview of each chapter:

Chapter 1: Introduction: More or less as above.?

Chapter 2: Employment:?This chapter lays the foundation by exploring the concept of employment and its various dimensions. It examines the different roles an individual plays (employee, family member, etc.) and how these roles intersect and influence the overall employee experience.

Chapter 3: Digital technology:?This section delves into the role and impact of digital technology in the workplace. It looks at how technology has transformed the way we work and how it affects both employee well-being and organizational productivity.

Chapter 4: Digital Employee Experience (DEX):?This chapter defines DEX and its significance. It emphasizes the importance of a holistic approach that balances secure well-being for employees and sustainable contribution to the organization.

Chapter 5: Three cases for DEX:?This section presents different perspectives (operational, strategic, and virtuous) on why investments in DEX are crucial for modern organizations. It showcases the tangible benefits and returns that can be achieved through a focus on improving the digital employee experience.

Chapter 6: Organizational impact:?This chapter examines how DEX influences various aspects of the organization, including business performance, employee engagement, and long-term resilience. It highlights the importance of aligning DEX initiatives with overall business goals.

Chapter 7: Leading DEX from the front:?This section emphasizes the leading role of executives, HR, managers, and employees in shaping a positive digital experience. It provides insights on how to foster a culture that prioritizes DEX and empowers employees to thrive in the digital workplace.

Chapter 8: Implications for the IT department:?This chapter defines how IT departments can co-create IT systems and services that enhance the employee experience.

Chapter 9: Case study:?An example of DEX in action.

Appendices:?Additional context and deeper insights into key concepts discussed in the book.